Advice for the Scheduling Coordinator ­– Designate an overflow chair. For offices with enough space, the overflow chair provides an opportunity to schedule at approximately 50% the capacity of other …

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Advice for the Dentist – Empower your team. The dental team is the best resource for reducing inefficiency and lowering stress. Encourage your team members to be proactive in examining practice …

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Step up… when you see an opportunity. Some days, if a team member is absent or simply overwhelmed, consider pitching in and performing other activities. A good attitude can help everyone get through a …

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Advice for the Hygienist ­– Review unaccepted treatment plans. Many patients say they need more time to think about proposed treatment. To increase practice production, discuss unaccepted treatment …

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Be prepared with scripts for Frequently Asked Questions (FAQs). Team members hear certain questions regularly in practices. Here, for example, are FAQs related to insurance: Is this treatment …

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Carefully examine insurance participation. Practices should review patient insurance participation each year. The doctor and financial coordinator should be aware of important data such as what …

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Advice for the Dentist – Track performance numbers. Select 10–12 statistics that are most relevant to the growth and success of your practice, such as production, case acceptance and collections. …

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Recognize the efforts of your co-workers. We all appreciate it when people notice our efforts and make positive comments about our performance. Even a simple “thank you” will make your teammates feel …

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Build value for the appointment. This is the single most effective way to eliminate the problem of no-shows. Patients who appreciate the value of their appointments are far less likely to miss them. …

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Ask new patients how they heard about your practice. Once patients have been welcomed, find out what made them choose your practice. A simple question like, “Who can we thank for referring you?” …

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Advice for the Hygienist – Let patients know about effective home-care products. Many offices dispense power toothbrushes, dental water jets and other quality home-care products. You are the perfect …

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Advice for the Dentist – Offer rewards for cost-cutting ideas. Staff members have first-hand knowledge about how the practice is spending money, which qualifies them to identify ways to reduce costs. …

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