Advice for the Dentist – Encourage every team member to know the top three benefits of every service. Staff training should include teaching everyone what services the practice offers and the top …
Advice for the Front Desk Team – Educate patients about the dentist.
Advice for the Front Desk Team – Educate patients about the dentist. The more patients know about your practice, the easier it is to create confidence in the care they will receive. A good place to …
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Help patients maximize their dental insurance benefits.
Help patients maximize their dental insurance benefits. Thoroughly educate all patients about insurance benefits. Many patients fail to “max out” their coverage for dental treatment each year. When …
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Show appreciation for your co-workers.
Show appreciation for your co-workers. Most people want to be recognized. This can be as simple as just saying “thank you” after another team member helps you with a patient. It’s easy to take fellow …
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Use “power words” during interactions with patients.
Use “power words” during interactions with patients. Superior customer service depends on providing patients a positive experience. One of the best ways to create such an experience is to eliminate …
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Promote cosmetic dentistry.
Promote cosmetic dentistry. Doctors and hygienists should mention cosmetic services to patients, using brochures and visual aids to create interest. Internal marketing activities—special promotions, …
Advice for the Dentist – Evaluate mid-year progress.
Advice for the Dentist – Evaluate mid-year progress. Is your practice on target to reach its annual goals for production, new patients, elective treatment and case acceptance? Do you know what’s …
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Advice for the Dentist – Respond decisively to conflict.
Advice for the Dentist – Respond decisively to conflict. Staff conflict creates stress and can destroy efficiency, so deal with it quickly. Rather than taking sides, focus on resolving differences… …
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Project confidence and professionalism.
Project confidence and professionalism. Whatever your role in the practice, your manner will affect the mood for everyone there, including patients. A dental practice is a relatively small space, so …
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Don’t take current patients for granted.
Don’t take current patients for granted. The focus on attracting new patients can sometimes cause practices to under-appreciate existing patients. Always go out of your way to value the patients who …
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If you answer the first call from potential patients, establish rapport.
If you answer the first call from potential patients, establish rapport. When prospective patients call, make them feel that calling your practice was an excellent idea. This means that, in addition …
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Advice for the Hygienist – Think of yourself as the primary relationship builder.
Advice for the Hygienist – Think of yourself as the primary relationship builder. Typically, the hygienist has more one-to-one contact with patients than anyone else on the practice team. Take …
