Create a checklist for everything. Every business runs better based on a checklist. The key is to know what should go on the checklist and the Levin Group approach is to handle the highest priorities …
Just communicate!
Just communicate! Sometimes just a simple extra bit of information can make patients feel comfortable and appreciated. …
Don’t discuss politics.
Don’t discuss politics. Periodically, we like to remind you that discussing politics will eventually offend some patients. The dental practice is a place for dentistry, and patients do not come to …
Which patients have not been in lately?
Which patients have not been in lately? You should be able to answer this question by accessing a daily tracking list that you can use to contact those patients and get them scheduled. …
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Promote dentistry to every patient.
Promote dentistry to every patient. Even though your patient may have already accepted treatment, you should continue to reinforce that the treatment was a good choice. Reinforcing patient choices is …
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Customer service is not what you think.
Customer service is not what you think. Customer service is not about doing a few nice things. The best way to approach it is to develop a culture where everyone on the team knows that the goal is to …
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If you want to be a great leader, be the example.
If you want to be a great leader, be the example. Take time to think about the characteristics you would like to see displayed by your team. Then start displaying them one after another as the leader. …
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Leaky buckets.
Leaky buckets. Do you have key opportunities leaking out of your practice bucket? Are you losing too many patients, not scheduling enough new patients, or not having high enough case acceptance? All …
Don’t let insurance control your practice.
Don’t let insurance control your practice. Dental insurance companies are generally not increasing reimbursements, and, in some cases, they are lowering them. However, there are strategies to …
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Stop doing other people’s jobs.
Stop doing other people’s jobs. Although pitching in sounds nice, it often means that other jobs are not getting done. When you are not doing your main job, then something is slipping through the …
If you want your team to be great, just tell them.
If you want your team to be great, just tell them. Do not underestimate the power of simply telling your team you want them to be great. They will appreciate your vision and work toward greater …
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How many extra years do you want to work beyond what you originally planned?
How many extra years do you want to work beyond what you originally planned? This is a question that Levin Group frequently asks clients when they are trying to decide their future. Whether …
