Recognize the need for assessment. Just as you examine your patients before treatment, your practice should be examined periodically. Don’t try to do it yourself. The business analysis of a practice …
Get the best price on anything the practice buys.
Get the best price on anything the practice buys. There may have been a time when you didn’t have to worry about controlling expenses, but those days are gone for most practices. Get in the habit of …
Continue Reading about Get the best price on anything the practice buys. →
Change décor to change perceptions.
Change décor to change perceptions. The image and appearance of your practice influences your level of case acceptance and patient satisfaction. To change patient impressions of the practice, upgrade …
Continue Reading about Change décor to change perceptions. →
Advice for the Marketing Coordinator – Maintain enthusiasm.
Advice for the Marketing Coordinator – Maintain enthusiasm. In your position, you are often the public face of your practice. Making a good impression when you interact with community members, groups …
Continue Reading about Advice for the Marketing Coordinator – Maintain enthusiasm. →
Create better interoffice communication.
Create better interoffice communication. Any patient who is referred for interdisciplinary care should trigger a conversation between the two offices. All too often, written communication goes unread …
Continue Reading about Create better interoffice communication. →
Check Key Production Indicators (KPIs) weekly.
Check Key Production Indicators (KPIs) weekly. To track performance, doctors should use 12–15 KPIs, including: Production Collections Overhead New Patients Profitability Once you determine …
Continue Reading about Check Key Production Indicators (KPIs) weekly. →
Maintain a lively practice atmosphere.
Maintain a lively practice atmosphere. Professionalism and attentive care don’t preclude pleasant human interaction around and with patients. As long as it doesn’t interfere with the quality of …
Continue Reading about Maintain a lively practice atmosphere. →
Use “habit triggers” to bring out your winning personality.
Use “habit triggers” to bring out your winning personality. A habit trigger is a simple sentence you repeat to yourself to reinforce a positive attitude before meeting patients. You might say, “I’m …
Continue Reading about Use “habit triggers” to bring out your winning personality. →
Turn cost containment into a staff project.
Turn cost containment into a staff project. If practice overhead is higher than 59% of total revenue, there are almost certainly areas where costs can be reduced without negative consequences. The …
Continue Reading about Turn cost containment into a staff project. →
Improve interpersonal skills.
Improve interpersonal skills. Whatever your role in the practice, learning how to communicate better with patients will make your job easier… and probably more enjoyable, too. Learn personal details …
Offer more value to your patients.
Offer more value to your patients. In today’s post-recession economy, people want more value for their money. For your practice, this means providing excellent customer service, offering multiple …
Take the time to answer patients’ questions fully.
Take the time to answer patients’ questions fully. When patients ask you questions, give them the answers they need. Even if it’s something you’ve already explained to other patients… or if you think …
Continue Reading about Take the time to answer patients’ questions fully. →
