Don’t fool yourself. Don’t assume your practice is performing at the right level. Confirm it by looking hard at the numbers each month to determine your strengths, weaknesses, opportunities, and even …
Creating morale may be your number one job.
Creating morale may be your number one job. Dentists, more than anyone else in the practice, have a responsibility to create great morale amongst the team. Practices with high levels of morale always …
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How do you train a new team member?
How do you train a new team member? Start by establishing step-by-step systems in writing and then ask the new team member to learn the system and follow through. …
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The patient is always right.
The patient is always right. We know this is not completely true, but a great customer service attitude is that the patient is always right. This will help you to make the best decisions as you work …
Stop waiting for answers to come out of thin air.
Stop waiting for answers to come out of thin air. When you don’t know what to do, ask yourself who might be able to help you or give you advice. …
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You must know your numbers.
You must know your numbers. Knowing your numbers is one of the critical aspects of running a practice. If you do not know your numbers, you may be late in identifying trends that negatively impact the …
Stop worrying about what you can’t control.
Stop worrying about what you can’t control. Sometimes anxiety is produced by worrying about things that you have no control over. Your time is much better served by focusing on improving areas within …
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Get serious about production.
Get serious about production. Almost every practice is 30% – 50% below its real production potential. Don’t play a small game. Do what needs to be done to increase production by 10%, 20%, or 30% …
Goal setting is important.
Goal setting is important. You might want to skip reading the 1,001 new self-help books that come out every year and simply get back to setting goals, analyzing them weekly, and measuring …
Measure everything.
Measure everything. You can measure up to 25 key statistics for the practice and review them daily in under five minutes. Take a red pen and circle the ones that are not in line with the …
Be sure to make eye contact.
Be sure to make eye contact. Making direct eye contact may be one of the most powerful ways to connect with other people. Always make eye contact immediately with anyone that you interact with. …
Why do your staff meetings fail? Reason Number 5.
Why do your staff meetings fail? This week we will look at the top five reasons that staff meetings falter or fail. Reason Number 5. Staff meetings often fail because the topics are not …
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