A long-term team is great but...There are many pros to having a long-term team, but there are a few cons as well. One con is that long-term team members that do their jobs extremely well can sometimes …
You don’t always have to win.
You don’t always have to win. In your conversations with coworkers and patients, you don’t always need to win. Even if they don’t agree with your point of view, you can simply let it go. This could …
Why do team members disagree?
Why do team members disagree? The answer is often simply that they do not have the same purpose for the conversation. Sometimes individuals are only focused on what they think they should be doing, …
Systems are the key to all practice success.
Systems are the key to all practice success. Businesses are run by their systems. The most successful practices have the best systems, and their teams are highly trained and updated …
Continue Reading about Systems are the key to all practice success. →
Welcome your new hire.
Welcome your new hire. A simple technique to advance the onboarding of a new hire into the practice culture is to have a staff lunch on their first day. The newest person is never comfortable until …
Make case presentation sound normal and routine.
Make case presentation sound normal and routine. When recommending treatment to a patient, simply make it sound like it is normal and routine. Take this approach even if the treatment is complex. …
Continue Reading about Make case presentation sound normal and routine. →
Practices sell time.
Practices sell time. Although practices do not charge by the hour, they are still “time dependent”. Periodically analyzing and building new schedules will maximize the benefit of the available time. …
How well is your practice really doing?
How well is your practice really doing? In order to answer this question, you must look at statistics. Important statistics always relate back to practice production. These could include production …
Continue Reading about How well is your practice really doing? →
Sometimes it’s actually worth it.
Sometimes it’s actually worth it. Some people have a mentality of refusing to spend money if it’s over a certain amount. Unfortunately, the lower amounts often produce a much lower result. Sometimes …
If you’re launching a new service set a goal.
If you’re launching a new service set a goal. Too many practices, launch new services and never expand to reasonable numbers. Start by setting a goal of how many cases of that do service you want to …
Continue Reading about If you’re launching a new service set a goal. →
Leadership is like exercise.
Leadership is like exercise. If you exercise regularly and then quit, you will get out of shape. The same is true for leadership. You have to work at it every day to stay sharp and become a great …
After a really big case…
After a really big case…Several weeks, following a really big case, a call from the practice to the patient will reinforce how well the case went and increase patient satisfaction. This is a brilliant …
