Radical consistency. One of our findings in our 31-year ongoing study of the top 10% producing practices is that they are radically consistent in regard to continual improvement. They make big changes …
Customer service needs to be discussed every single day.
Customer service needs to be discussed every single day. If you want to have great customer service, you must talk about it with the team every day. Missing one day without discussing customer service …
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Wake up and get going.
Wake up and get going. As we have all learned, nobody cares how well you slept last night. If you have a bad night, wake up and make a decision to act energized, inspire others, and have a great day. …
What technology would benefit you today?
What technology would benefit you today? With more and more technologies emerging, it can be confusing as to what to buy. However, you can’t just ignore it. Technology can help increase efficiency, …
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Be careful which expenses you take on.
Be careful which expenses you take on. Some expenses require only one payment. Others are ongoing and if they aren’t properly analyzed and understood, you may inadvertently be overpaying. EXCLUSIVE …
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What is going on with production?
What is going on with production? Today, production seems to be relatively flat and continuing along those lines. Although inflation is lower, there will still be slight inflation every year. …
If you finish paying off a loan…
If you finish paying off a loan… Many people start to increase their spending as soon as a loan is paid off. The smarter move would be to continue writing the check and deposit it into your own …
Smile a lot.
Smile a lot. It may sound funny, but dental practices can be so busy and chaotic that everyone forgets to smile. Make it a goal for everyone to smile a lot every day. Patients will love …
What is the future of workflow technology?
What is the future of workflow technology? We believe workflow technology is the future of dental practice. Although it may still be a bit expensive, and not all of the technologies integrate …
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Can improving practice systems be easy?
Can improving practice systems be easy? Yes, especially if what needs to be done is prioritized and addresses one part of one system at a time. …
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When will the staffing shortage end?
When will the staffing shortage end? No one knows the exact answer, but it may take a while. The key is to build a great culture of positivity and have clear recruiting and hiring models that work for …
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Tell every patient that you’re committed to optimal oral health.
Tell every patient that you’re committed to optimal oral health. This is always a great statement to let patients know that based on any procedure that they need, the practice is always committed to …
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