Give patients your energy. The more energy you give to patients the more they will internalize it. They end up leaving the appointment or phone call, feeling better than when they started, which is a …
Trust factor: Character creates trust.
Trust factor: Character creates trust. If you want your team to trust at the highest levels, they need to see consistent character behavior by a leader. Character is about those values (i.e., honesty, …
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Production tells a story.
Production tells a story. Production numbers tell an accurate story about how the practice is performing and any trends that may be taking place. Learn how to “read” the numbers. …
Track production totals on each service.
Track production totals on each service. If you don’t look at production per service throughout the year and at the end, you won’t know what services represent the best opportunities to increase …
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Educate your patients.
Educate your patients. If you have a new service, technology, or technique that you’re bringing into the practice, you want patients to hear about it even before they might benefit from it. Educating …
Find the next improvement.
Find the next improvement. Every practice has amazing opportunities. The top practices act on those opportunities, while others wait for more information, research, or proof. Acting early is usually …
Sometimes you will be disappointed.
Sometimes you will be disappointed. Disappointment is part of life and should not come as a shock. Friends, coworkers, and patients will disappoint you from time to time. The best approach is to …
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Track production carefully.
Track production carefully. Always remember that production is the most important statistic in regard to dental practice performance and is an excellent indicator of what will happen in the near term …
When should you change your schedule?
When should you change your schedule? The first sign that you need a new schedule is when you miss the daily goal on a regular basis. Remember, scheduling controls all other systems. JUST RELEASED …
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Do you really have 5-star customer service?
Do you really have 5-star customer service? Simply ask yourself this question: Do patients leave your office commenting about what amazing an experience they had? EXCLUSIVE 20% Savings for Tip of …
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If you have a conflict with another staff member…
If you have a conflict with another staff member…Engaging in conflict with other team members is rarely worth it. When you let little things bother you, you’ll often look back and wonder why you ever …
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Assign a liaison for a new hire.
Assign a liaison for a new hire. When you bring a new hire into the practice, assign them with a liaison from the team for six months. This gives the new hire someone to go to with questions, …
