You can’t fix just one system. The result of fixing just one system or part of a system is no different than going to a gym and only working on your biceps. You might get bigger biceps, but the …
Read the document you are signing.
Read the document you are signing. Don’t rely on anything you were told that is not clearly stated in any document that you sign. In the end, it is the document that will prevail if something goes …
Just get out of bed.
Just get out of bed. Have you ever noticed that you woke up tired until you got out of bed and got moving? One key technique to get your day going in a positive way is to wake up and just get out of …
How do I know how my team is doing?
How do I know how my team is doing? Instead of conducting annual performance reviews that are usually negative and poorly thought out, start analyzing team members in key categories and rating them 0 …
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Will workflow technology improve my practice production?
Will workflow technology improve my practice production? Absolutely, but not unless your basic operational systems are highly efficient. Too many practices simply buy new technology and raise their …
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Get more than you pay for.
Get more than you pay for. Sales representatives love having you as a customer. Ask them what else they can offer to help you improve your practice beyond the things that you buy. How Would You …
Address the rumors.
Address the rumors. If you don’t act transparently and address rumors, then the worst version of the rumor will take over. …
What percentage of your revenue comes from patient financing?
What percentage of your revenue comes from patient financing? Probably not enough. The more patients that use patient financing, the higher the practice production. Plus, those patients have an …
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There are three ways to increase staff longevity.
There are three ways to increase staff longevity. First, build the team self-esteem through positive comments, recognition, and appreciation. Second, create a fun environment by having all kinds of …
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Make your staff meetings fun.
Make your staff meetings fun. Staff meetings are boring and desirable. Make them fun with humor, prizes, activities, or games. How Would You Like to Have Excellent Customer Service in Your …
If you don’t update your systems…
If you don’t update your systems…If you don’t update your systems regularly, your practice performance will either slow down, flatten out, or decline. You should always work on updating systems. …
Stories from strategic planning: One office set a plan to have four locations.
Stories from strategic planning: One office set a plan to have four locations. They started by systemizing the first location in detail; proving that it was a success; and then added location numbers …
