Assign a liaison for a new hire. When you bring a new hire into the practice, assign them with a liaison from the team for six months. This gives the new hire someone to go to with questions, …
Evaluate your worst no-shows.
Evaluate your worst no-shows. We don’t say this lightly, but patients who repeatedly don’t show up waste time, cost money, and frustrate the team. You may need to have some difficult conversations, …
Why are you exhausted at the end of the day?
Why are you exhausted at the end of the day? To a large degree it is the design of the schedule. If you’re facing fatigue at the end of each day, you may want to consider building a new schedule to …
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Maybe you don’t want to know.
Maybe you don’t want to know. We recently spoke to a dentist who, when asked about his practice statistics, jokingly responded, “I’m not sure I really want to know.” His attitude is not rare. There …
Dealing with a difficult patient.
Dealing with a difficult patient. The criterion of a great patient is that they show up and pay their bill. However, sometimes patients can be difficult. The best thing to do is simply listen and do …
Is everyone moving in the same direction?
Is everyone moving in the same direction? Sometimes teams find it hard to agree and get along because they have different opinions of what, when, and how something should be done. Make sure everyone …
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How to run a meeting Tip # 4: Listen carefully.
How to run a meeting Tip # 4: Listen carefully. Listening to others will allow you to get better information, perspectives, and ideas that will help to contribute to decisions that are made in the …
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How to run a meeting Tip #3: Don’t interrupt others.
How to run a meeting Tip #3: Don’t interrupt others. People who are more vocal can hijack the meeting by speaking out of turn, interrupting, or even making silly jokes. This will cause the less vocal …
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How to run a meeting Tip #2: Always have an agenda.
How to run a meeting Tip #2: Always have an agenda. Meetings without agendas are generally a waste of time. They wander, invite extraneous conversation, and don’t focus on the main purpose of a …
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How to run a meeting Tip #1: Start the meeting on time.
How to run a meeting Tip #1: Start the meeting on time. Meetings that start late send a strong message that the meeting is unimportant. …
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Secondary statistics count.
Secondary statistics count. Don’t just measure production. Measure production-related statistics such as production per day, production per hour, and production per patient. …
Why do patients no-show?
Why do patients no-show? The answer is that it really doesn’t matter. A no-show is a no-show, and that chair time can never be recovered. Build your systems to reduce no-shows through explaining the …
