What if I don’t know what our brand is? Every practice has a brand. Make sure yours is one of your choosing. Otherwise, you may end up looking like everyone else. …
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Some practice actions should simply be eliminated.
Some practice actions should simply be eliminated. Every practice has “legacy tasks” that are no longer relevant. When they are identified, eliminate them. …
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Dental hygiene as a profit center.
Dental hygiene as a profit center. Dental hygiene is the only other major profit center in the dental practice. Increasing services, keeping patients on schedule, and keeping services up to date will …
Are your systems integrated?
Are your systems integrated? It is not enough to simply have one good system. We see practices that have excellent marketing for example, but inferior new patient phone calls, consults, or customer …
Set your priorities daily.
Set your priorities daily. Every morning every team member and doctor should ask one question: What is the single most important priority I have for today? This will create a focus to move the …
Who is responsible?
Who is responsible? Every job in the office should have someone who is responsible. When no one is responsible, everyone thinks it is always somebody else’s job and nothing gets done. …
Managing yourself.
Managing yourself. Before we work to manage others, we should work on managing ourselves. Starting with humility and identifying what you think you can do better is a wonderful beginning. …
If you want to increase case, acceptance…Be as likable as possible.
If you want to increase case, acceptance…Be as likable as possible. Being likable means having a conversation with patients, getting to know them better on a personal level, showing gratitude and …
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Increasing production can be about the little tweaks.
Increasing production can be about the little tweaks. Sometimes something as simple as changing one insurance code can increase practice production by 1%. If you do enough little tweaks, you will have …
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Practice success is actually simple.
Practice success is actually simple. After 30 years, Levin Group can categorically tell you that practice success is about having excellent systems. This simple formula virtually guarantees long-term …
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End every call with…
End every call with… At the end of every phone call, the team member should ask, “Is there anything else I can do for you?” In most cases there is nothing else to be done, but it comes across …
Complacency is the enemy of growth.
Complacency is the enemy of growth. Don’t let complacency creep into your practice. It is rarely noticed early on because it occurs slowly; however, not making positive changes often results in …
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