Dealing with a difficult team member. We all have times where we find colleagues can be difficult. Instead of reacting negatively, try empathy. Sometimes that is all it takes. …
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Trust factor: Compassion creates trust.
Trust factor: Compassion creates trust. Beginning with the pandemic of 2020, leadership became more about compassion, and this is going to continue. When team members know you really care about them …
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Can you be rigid?
Can you be rigid? Can you be rigid in following your designed schedule while delivering excellent customer service? Absolutely! Scripting can be an immense help in getting patients to both cooperate …
If you want to increase case acceptance…
If you want to increase case acceptance… Be honest and objective with patients. Let them know what is in their best interest, what you think they should do, what the other options are and what the …
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Should I change my practice brand?
Should I change my practice brand? Maybe. Branding is not permanent and needs to be relevant as the world changes. What is your brand now and what should it be going forward? …
Workflow technology will keep improving.
Workflow technology will keep improving. Just like with your cell phone, there will be advances in workflow technology every year. You must select the right times to make the upgrades and we suggest …
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Trust factor: Clarity creates trust.
Trust factor: Clarity creates trust. If you want to create elevated levels of trust, always focus on clarity. When people know what is going on trust will skyrocket. …
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My staff can’t handle delegation.
My staff can’t handle delegation. This is a very sad thought that you should not have. We find that almost all staff members can handle delegation when it is properly explained, they are properly …
Complexity is the enemy of success.
Complexity is the enemy of success. Too many practices are way too complicated. We often add complicated steps to compensate for something that didn’t work the way we wanted in the past. The result is …
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Workflow technology means efficiency.
Workflow technology means efficiency. Technology alone does not solve efficiency problems in practices. How you structure and use the technology does. …
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Identify one issue at a time.
Identify one issue at a time. Identify one issue in your practice that exists now. Then evaluate the options to take care of the issue, select the best one, and implement it. …
Identify one issue at a time.
Identify one issue at a time. Identify one issue in your practice that exists now. Then evaluate the options to take care of the issue, select the best one, and implement it. …
