Track production carefully. Always remember that production is the most important statistic in regard to dental practice performance and is an excellent indicator of what will happen in the near term …
When should you change your schedule?
When should you change your schedule? The first sign that you need a new schedule is when you miss the daily goal on a regular basis. Remember, scheduling controls all other systems. JUST RELEASED …
Continue Reading about When should you change your schedule? →
Do you really have 5-star customer service?
Do you really have 5-star customer service? Simply ask yourself this question: Do patients leave your office commenting about what amazing an experience they had? EXCLUSIVE 20% Savings for Tip of …
Continue Reading about Do you really have 5-star customer service? →
If you have a conflict with another staff member…
If you have a conflict with another staff member…Engaging in conflict with other team members is rarely worth it. When you let little things bother you, you’ll often look back and wonder why you ever …
Continue Reading about If you have a conflict with another staff member… →
Assign a liaison for a new hire.
Assign a liaison for a new hire. When you bring a new hire into the practice, assign them with a liaison from the team for six months. This gives the new hire someone to go to with questions, …
Evaluate your worst no-shows.
Evaluate your worst no-shows. We don’t say this lightly, but patients who repeatedly don’t show up waste time, cost money, and frustrate the team. You may need to have some difficult conversations, …
Why are you exhausted at the end of the day?
Why are you exhausted at the end of the day? To a large degree it is the design of the schedule. If you’re facing fatigue at the end of each day, you may want to consider building a new schedule to …
Continue Reading about Why are you exhausted at the end of the day? →
Maybe you don’t want to know.
Maybe you don’t want to know. We recently spoke to a dentist who, when asked about his practice statistics, jokingly responded, “I’m not sure I really want to know.” His attitude is not rare. There …
Dealing with a difficult patient.
Dealing with a difficult patient. The criterion of a great patient is that they show up and pay their bill. However, sometimes patients can be difficult. The best thing to do is simply listen and do …
Is everyone moving in the same direction?
Is everyone moving in the same direction? Sometimes teams find it hard to agree and get along because they have different opinions of what, when, and how something should be done. Make sure everyone …
Continue Reading about Is everyone moving in the same direction? →
How to run a meeting Tip # 4: Listen carefully.
How to run a meeting Tip # 4: Listen carefully. Listening to others will allow you to get better information, perspectives, and ideas that will help to contribute to decisions that are made in the …
Continue Reading about How to run a meeting Tip # 4: Listen carefully. →
How to run a meeting Tip #3: Don’t interrupt others.
How to run a meeting Tip #3: Don’t interrupt others. People who are more vocal can hijack the meeting by speaking out of turn, interrupting, or even making silly jokes. This will cause the less vocal …
Continue Reading about How to run a meeting Tip #3: Don’t interrupt others. →
