Run on time. Are you aware that running late sends the message that you don’t respect your patients? People today often value their time as much as they value their money. If patients feel you don’t …
Show respect.
Show respect. Let every patient know you respect them. The best way to do this is to develop an attitude that the patient is an equal and will be treated as a friend. …
Understand production.
Understand production. If you study your practice production and the current trends over the last three years, you will almost always find opportunities for growth and enhanced performance. …
Delegate, delegate, delegate.
Delegate, delegate, delegate. If you want to know what you should be delegating, simply review state board regulations. You should gradually delegate everything that is allowable by law. …
Don’t wait until you need marketing.
Don’t wait until you need marketing. You should be thinking about it every day, analyzing referrals every month, and taking new steps to keep referrals strong at all times. Featured vBook (video …
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“Wow-level” customer service starts with your attitude.
“Wow-level” customer service starts with your attitude. No set of customer service strategies will outperform your attitude. And none will be successful unless the right attitude is displayed. …
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Manage your experts.
Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
Know your most important statistic.
Know your most important statistic. In most practices, the single most important statistic is production. If you build your practice model to maximize production, you will enjoy high levels of …
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Third-party proof.
Third-party proof. Dental assistants should check in with the patient every five minutes during treatment. Simply saying “Mrs. Jones, this is going really well” gives the patient high levels of …
Self-motivate.
Self-motivate. You can’t wait until someone comes along to motivate you. What if no one does? Find ways to motivate yourself every day to work at your top level of performance. Featured vBook …
Use the word “convenient.”
Use the word “convenient.” Whenever you’re working with a patient on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, cooperation, and …
5-star customer service.
5-star customer service. We have written about 5-star customer service many times. As a reader of the Levin Group Tip of the Day, we pose this question to you: “Has your practice moved closer to …
