Minimal acceptable standards. Every job in the practice should have 5 to 8 clear measurements that a team member is responsible for. Assuming that training and mentoring are available, team members …
Schedule those emergencies.
Schedule those emergencies. Emergencies have an extremely high case acceptance, and therefore contribute heavily toward practice production. First thing in the morning, all emergency patients should …
All bonus plans eventually lose momentum.
All bonus plans eventually lose momentum. At some point any bonus, even if it is an excellent financial opportunity, will lose momentum. You can reward the team, but change the bonus to keep things …
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Nobody leaves for the day until…
Nobody leaves for the day until…The end of the day in a dental practice should be devoted to being completely ready for tomorrow. …
Should all team members be similar in characteristics and personality?
Should all team members be similar in characteristics and personality? Not at all. Modern business research shows that great creativity and ideas emerge when people think and behave differently. There …
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Repeat yourself.
Repeat yourself. Whenever you give information to a patient, such as dates, times or fees, repeat it again at the end of the conversation. …
What do you do when a patient challenges you?
What do you do when a patient challenges you? Answer: thank them. Anytime a patient gives you information that is not ideal or describes how unsatisfied they are, you should thank them for the …
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Relax into it.
Relax into it. When you have a major new project or activity to take on you don’t need to become intense, anxious, or even hyper focused. The best way to approach any new big activity in your life is …
What is the best type of bonus?
What is the best type of bonus? There is no one best type of bonus. Bonuses need to be designed based on the very specific areas of the practice where you want to see improvement. Featured …
Add a catch-up day.
Add a catch-up day. Nobody wants to work more, but very busy practices can benefit by occasionally adding a “catch-up day.” Make it a fun day where everybody gets paid a little extra and the day ends …
Who can help with your anxiety?
Who can help with your anxiety? Accessing outside experts can be a tremendous help to reduce anxiety and create a better practice. By having the right experts who are always on time and meet …
Follow your schedule by taking control.
Follow your schedule by taking control. If you simply ask patients what type of appointment time they want, they will always pick something that doesn’t fit your schedule. Practices blow up schedules …
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