Who is responsible? Every job in the office should have someone who is responsible. When no one is responsible, everyone thinks it is always somebody else’s job and nothing gets done. …
Managing yourself.
Managing yourself. Before we work to manage others, we should work on managing ourselves. Starting with humility and identifying what you think you can do better is a wonderful beginning. …
If you want to increase case, acceptance…Be as likable as possible.
If you want to increase case, acceptance…Be as likable as possible. Being likable means having a conversation with patients, getting to know them better on a personal level, showing gratitude and …
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Increasing production can be about the little tweaks.
Increasing production can be about the little tweaks. Sometimes something as simple as changing one insurance code can increase practice production by 1%. If you do enough little tweaks, you will have …
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Practice success is actually simple.
Practice success is actually simple. After 30 years, Levin Group can categorically tell you that practice success is about having excellent systems. This simple formula virtually guarantees long-term …
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End every call with…
End every call with… At the end of every phone call, the team member should ask, “Is there anything else I can do for you?” In most cases there is nothing else to be done, but it comes across …
Complacency is the enemy of growth.
Complacency is the enemy of growth. Don’t let complacency creep into your practice. It is rarely noticed early on because it occurs slowly; however, not making positive changes often results in …
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Cut one expense.
Cut one expense. To start addressing overhead control, simply find one expense that you can reduce by any amount. Take the first step and then go from there. …
Data tells a story.
Data tells a story. When you first start looking at your practice data, it can be confusing. But in a short time, it will begin to tell you a story about the strengths, weakness, opportunities, and …
Scripting increases production.
Scripting increases production. Practices that use well-developed scripts, along with their systems, have much higher production than others. …
Outrageous customer service.
Outrageous customer service. You probably have good customer service. You may even have great customer service. But if you want to take it to the highest level, take it to “outrageous customer …
Making the tough call.
Making the tough call. Every year, every practice will have to make a certain number of tough calls. Some involve simply choosing which technology to buy and others are uncomfortable decisions, such …
