Raise your enthusiasm. Raising your enthusiasm is not only for your own benefit. Your enthusiasm will also raise the enthusiasm of the people around you. When people are around enthusiastic people, …
Track your production ratios.
Track your production ratios. If you track production ratios such as production per day, production per provider, or production per patient, you almost always find opportunities for better practice …
Explain the consequences.
Explain the consequences. Don’t be afraid to let a patient know the consequences of not following through with treatment. Be polite and calm but be honest. Patients appreciate this and it will help …
Have a conversation.
Have a conversation. If you want to increase case acceptance, get the patient to talk more. When patients are talking, they are more engaged and more interested in the treatment being presented. …
Run on time.
Run on time. Are you aware that running late sends the message that you don’t respect your patients? People today often value their time as much as they value their money. If patients feel you don’t …
Show respect.
Show respect. Let every patient know you respect them. The best way to do this is to develop an attitude that the patient is an equal and will be treated as a friend. …
Understand production.
Understand production. If you study your practice production and the current trends over the last three years, you will almost always find opportunities for growth and enhanced performance. …
Delegate, delegate, delegate.
Delegate, delegate, delegate. If you want to know what you should be delegating, simply review state board regulations. You should gradually delegate everything that is allowable by law. …
Don’t wait until you need marketing.
Don’t wait until you need marketing. You should be thinking about it every day, analyzing referrals every month, and taking new steps to keep referrals strong at all times. Featured vBook (video …
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“Wow-level” customer service starts with your attitude.
“Wow-level” customer service starts with your attitude. No set of customer service strategies will outperform your attitude. And none will be successful unless the right attitude is displayed. …
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Manage your experts.
Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
Know your most important statistic.
Know your most important statistic. In most practices, the single most important statistic is production. If you build your practice model to maximize production, you will enjoy high levels of …
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