Increasing Practice Production Every Year
“Wow-level” customer service starts with your attitude. No set of customer service strategies will outperform your attitude. And none will be successful unless the right attitude is displayed. …
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Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
Know your most important statistic. In most practices, the single most important statistic is production. If you build your practice model to maximize production, you will enjoy high levels of …
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Third-party proof. Dental assistants should check in with the patient every five minutes during treatment. Simply saying “Mrs. Jones, this is going really well” gives the patient high levels of …
Self-motivate. You can’t wait until someone comes along to motivate you. What if no one does? Find ways to motivate yourself every day to work at your top level of performance. Featured vBook …
Use the word “convenient.” Whenever you’re working with a patient on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, cooperation, and …
5-star customer service. We have written about 5-star customer service many times. As a reader of the Levin Group Tip of the Day, we pose this question to you: “Has your practice moved closer to …
Provide advanced training for your team. Although only doctors are legally allowed to diagnose, the entire team can know a lot more about a patient’s needs and be able to discuss them. Assistants, …
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Focus on production. If you have the right level of production, the practice will always be fine. Set an annual production goal, break it down to a daily goal, and work every day to hit the daily …
Always show respect. Remember that we are not here to judge our patients. You are here to provide excellent and optimal dental care. If patients express opinions or have personalities that you do not …
Discuss your values. Don’t be afraid to tell patients about the values of practice, which often include integrity, compassion, and excellence. …
Somebody has to do it. Every day there are tasks in the office that must get done. If you see a task that is undone and you have time, why not jump in and just do it? After all, somebody has to do it, …
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