Always sit at eye level. Whenever you’re presenting treatment, you will be more successful if you’re sitting at eye level with a patient. This creates a sense of equality and does not leave you open …
When was the last time you rebuilt the schedule?
When was the last time you rebuilt the schedule? One mistake that practices make is carrying on a schedule template that is no longer a key driver of practice performance. Keep in mind that a new …
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Get excited.
Get excited. Every year we meet thousands of doctors and staff members who have excellent skills and are committed to excellent care. However, there are a few that we meet who just seem to have lost …
Wow one patient.
Wow one patient. Tomorrow morning take a look at the schedule. Everyone in the office from team members to doctors should select one patient that they are going to “wow” that day. It could be with a …
Don’t sit on a good idea.
Don’t sit on a good idea. There’s an expression posted in airports and train stations: “If you see something, say something.” This is good advice within a practice as well. If you see an opportunity …
Make sure to tell your patients all about the team.
Make sure to tell your patients all about the team. When patients believe that the team is caring and compassionate, it goes a long way to patients remaining with the practice long-term and referring …
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Whose job is production, profit, and income?
Whose job is production, profit, and income? You might think we were going to say everybody’s and that would be wonderful and ideal. But the dental team has enough work to do every day to keep them …
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Are you ready?
Are you ready? For the last several years I have watched construction on a new convenience store near my office. I pass it every day and the progress has been slow. But that was just a perception. …
Continual improvement.
Continual improvement. There’s a lot of noise in the book writing world about how to improve your habits. They talk about improving one percent at a time without ever really defining that. Long before …
Start your CE by reading.
Start your CE by reading. The least time-consuming and inexpensive way to determine if you’re interested in pursuing certain continuing education is to read first. Start with articles on the subject, …
Throw out your systems.
Throw out your systems. When is the time to throw away your current system? When practice growth begins to slow down. If practice growth is slowing or you are in a plateau or even declining, it …
Treat your sales representatives with respect.
Treat your sales representatives with respect. Sales representatives are often treated as interruptions and distractions during the day. While it can be difficult to meet with them when they don’t …
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