Expose yourself to something new. People spend most of their lives exposing themselves to things that they are already familiar with. They view the same type of television shows, watch the same type …
Production is the most important metric.
Production is the most important metric. We have written extensively about production being the single most important metric in a dental practice. Each day, try to find one way to increase production …
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Take control.
Take control. You can’t control the uncertain factors that could occur in the future; however, you can control what you are doing right now to build the best possible practice. Focusing on …
Do you have “confirmation bias?”
Do you have “confirmation bias?” Confirmation bias is having preset beliefs that enter your decision making. The challenge is that in many cases the confirmation bias is incorrect and leads to bad …
Never lose your temper.
Never lose your temper. There is never a benefit in losing your temper. Rafael Nadal, winner of more grand slam titles than any other male tennis player in history, has never purposefully thrown or …
Inspiration.
Inspiration. We recently met a woman who started her career working at McDonald’s. She then went from working as a dental assistant, to a hygienist, to a dentist, and finally to a specialist. We know …
Can you control your overhead?
Can you control your overhead? Yes and no. You can always work to lower overhead, and you might pick up 3% to 5% decreases. What you want to focus on is ensuring that your production increases by at …
Always ask patients if there is anything else you can do for them.
Always ask patients if there is anything else you can do for them. This is one of the strongest customer service techniques for building great relationships and maintaining long-term patients. Simply …
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If you want to be a great leader…
If you want to be a great leader…Start by figuring out your vision. Answer this question: “Where do you want to be in five years?” This is a wonderful opportunity to think through where you’re going …
Be careful about patient financing.
Be careful about patient financing. There are many new types of patient financing becoming available. Keep in mind that you must make sure that there is recourse for your practice if the patient does …
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What motivates you?
What motivates you? Each doctor and team member should try to identify the number one motivational factor that drives them forward. As a fun exercise, you could post everyone’s name and number one …
Confirm patients properly.
Confirm patients properly. One way to help decrease no-shows and last-minute cancellations is by having a proper confirmation process within the scheduling system. We recommend that you confirm …
