Why is transformation hard? Transformation is hard because in many cases the practice leadership does not clearly communicate all the necessary steps to achieve the transformation with the team. Try …
Keep your team for life.
Keep your team for life. In my research for a new book about long-term teams, one of the most important findings that increased team longevity was the existence of an environment of caring and …
Get prepared.
Get prepared. Every practice will occasionally have to hire a new team member. You can prepare in advance by periodically updating the job advertisement, deciding where you will advertise, and …
Be proactive.
Be proactive. The economy is declining and will most likely decline further. This does not have to be all gloom and doom if you’re taking the right steps now to protect production, profit, and income. …
Advisor appreciation.
Advisor appreciation. Take time this week to appreciate your core group of advisors. These are the other professionals that guide, mentor, and protect you. Let them know how much you appreciate them. …
External appreciation.
External appreciation. Take time this week to appreciate those who contribute to your practice, but do not work in your practice. For example, a supply representative or your laboratory. Reach out and …
Self-appreciation.
Self-appreciation. Take time this week to appreciate yourself. You are dedicated, committed and work hard. Remind yourself how much you appreciate what you have accomplished and contributed. It’s that …
Staff appreciation.
Staff appreciation. Take time this week to appreciate every staff member in your practice. The recommended action is to proactively tell each team member how much you appreciate them being part of …
Patient Appreciation.
Patient Appreciation. Take time this week to appreciate every patient that you have. The recommended action is to tell every patient how much you appreciate them being part of your practice. It’s that …
Track hygiene no-shows carefully.
Track hygiene no-shows carefully. In a challenging economy, the first area of slowdown in dental practices is due to no-shows in hygiene. If you see the number of hygiene appointment no-shows rising, …
End every patient visit by asking…
End every patient visit by asking… Ask each patient if there is anything else you can do for them. In most cases the answer will be “No, thank you.” However, asking patients if you can do anything for …
Whenever you give a patient information, follow it up by giving the benefit.
Whenever you give a patient information, follow it up by giving the benefit. For example, if you’re closing your practice for a continuing education day, you should explain that the practice is closed …
