Show appreciation for callers. Very often, phone calls feel like annoying interruptions; however, this is the wrong attitude. The telephone is a lifeline to the practice and every caller should feel …
Can likability increase case acceptance?
Can likability increase case acceptance? There’s no longer any debate about the power of likability. Dentists and team members who make themselves more likable by displaying enthusiasm, taking an …
Continue Reading about Can likability increase case acceptance? →
Make sure all new patients are scheduled within 7 to 10 days.
Make sure all new patients are scheduled within 7 to 10 days. We have noted that there is a higher no-show rate of new patients after that period of time. Sometimes they forget the appointment, but …
Continue Reading about Make sure all new patients are scheduled within 7 to 10 days. →
How do you determine if a patient is completely satisfied with their practice experience?
How do you determine if a patient is completely satisfied with their practice experience? You ask them. At the end of every patient visit simply ask “Mrs. Jones, are you completely satisfied with …
Listen to unsatisfied patients.
Listen to unsatisfied patients. If you have an unhappy or angry patient the best thing to do is just listen. Let the patient talk without interrupting and do not try to defend, justify, or explain …
Is self-discipline important?
Is self-discipline important? The answer is, of course! People who are self-disciplined get more done and keep moving forward in their lives. Anyone can become more self-disciplined. All you have to …
Tell patients about what they are saving.
Tell patients about what they are saving. Always let patients with dental insurance know how much they are saving off the usual and customary fee. Many practices have negative feelings about dental …
Continue Reading about Tell patients about what they are saving. →
Put up your “force shield.”
Put up your “force shield.” The best way to remain enthusiastic and positive is to put up a shield against the negative. You will have negative information coming at you all day and you must find a …
Do it now.
Do it now. The billionaire and motivational author W. Clement Stone used these three words as his mantra to become one of the most successful and wealthiest people in America during his time. He …
We love our patients!
We love our patients! You might want to adopt this mantra as part of your practice culture. Develop a “no fault, no blame” environment where every patient is to be loved. If you can actually come to …
Improve communication.
Improve communication. Everybody can communicate. That is not a secret. However, better communicators are more successful because people gravitate to them and build better relationships. We have said …
Don’t let other people tell you what you can’t do.
Don’t let other people tell you what you can’t do. Human potential is amazing. Every day, people achieve things that they never thought they could achieve. The first step is to figure out what you …
Continue Reading about Don’t let other people tell you what you can’t do. →
