The world of work is changing. Here is a fun and enjoyable challenge. Help your practice to become a truly fun place to work where everyone appreciates each other and treats colleagues as friends as …
What keeps you awake at night?
What keeps you awake at night? If you have concerns, try identifying all of them on a list. Then go back and identify the top three and put them in priority order regarding impact or potential impact …
Add to your customer service.
Add to your customer service. If you want to have true 5-star customer service, add between four and six key elements that the patients will notice. …
The magic question of case presentation.
The magic question of case presentation. In every case presentation, it’s essential to ask for a commitment; however, this is not what most practices do. Asking for a commitment doesn’t have to be a …
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Look for red flags.
Look for red flags. Keep your radar tuned for anything that you anticipate could be a problem, such as an unhappy patient, and develop a solution in advance to remedy the situation. …
Develop a continuing education plan.
Develop a continuing education plan. Rather than just attending local educational events where the speakers are selected by a committee, you might want to think about what specific education will …
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Use the PIP method in communicating.
Use the PIP method in communicating. Using the PIP method includes explaining the following: Purpose of the conversation Importance of conversation Possible outcomes from the …
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Take a breath and be careful.
Take a breath and be careful. The next time you feel rushed, harried, or anxious about making a major decision, do this: take a breath, step back for a day or week, get expert advice, and be …
The 90-day line-item review.
The 90-day line-item review. Expenses are going up and that is no surprise to any dental practice. Every 90 days a doctor should sit down and review every purchase they’ve made within the last 30 …
Ask every patient a question.
Ask every patient a question. A wonderful question to ask every patient to engage conversation and build positive relationships is “What’s changed in your life?“. This question sometimes takes …
Really?
Really? We often hear the expression “Really?” when we have meetings with doctors and their staff. “Really?” is usually verbalized by a doctor who is shocked to find out about something inefficient …
Do you know the new codes?
Do you know the new codes? Every year dentistry and medicine launch new codes that they can use to increase practice production and revenue. Be sure to take the time to learn what the new codes are …
