Never forget the simple technique of complimenting every patient during every visit. In a world where every practice would love to have 5-star customer service, this is key. With the right caring and …
What if you sold your practice in three years?
What if you sold your practice in three years? This is a hypothetical exercise of what you would start doing to build value at a higher level if you were planning to sell your practice in three years. …
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Put your name on everything.
Put your name on everything. This is not a recommendation for anyone’s ego, but we think there’s a particularly good reason to put your name on everything. Take the time to do a walk-through of your …
How long would you like to hold?
How long would you like to hold? When you call a business, how long are you satisfied with being on hold? Most people in surveys answer that they don’t want to be on hold for more than two minutes. …
In dentistry the most important statistic is production.
In dentistry the most important statistic is production. Production reveals how well the practice is performing, its level of efficiency, and other important factors. If practice production isn’t …
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Don’t confirm new patients by text message only.
Don’t confirm new patients by text message only. Our research and observation indicate that relying on confirming new patients only by text often results in a higher new patient no-show rate. Given …
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Improve your telephone skills ASAP! The telephone is your lifeline to the outside world and certainly to new patients.
Improve your telephone skills ASAP! The telephone is your lifeline to the outside world and certainly to new patients. Whenever a new patient calls, you want to treat them in a very systemized …
If you refund money to a patient who is unhappy you may want to have them sign a release.
If you refund money to a patient who is unhappy you may want to have them sign a release. A release protects you from the patient saying negative things about the doctor or practice, writing negative …
If you want to change the behavior of someone you work with, simply behave the way you would like them to.
If you want to change the behavior of someone you work with, simply behave the way you would like them to. For example, if a team member is negative during most of their conversations in the staff …
Don’t be afraid to “fire” a patient.
Don’t be afraid to “fire” a patient. If your gut instinct is that a patient is going to be a serious problem, result in a refund request, terribly upset the team or end up costing the practice money, …
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One of the challenges in case acceptance is the fee.
One of the challenges in case acceptance is the fee. There are numerous ways to approach making fee payment more convenient such as the availability of multiple financial options including patient …
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New patients are a great revenue booster.
New patients are a great revenue booster. Some practices spend a lot of money on marketing to attract new patients. Others are simply fortunate to have a strong stream of referrals. Either way, the …
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