Increasing Practice Production Every Year
Develop a documented training program for new team members. Ask the current team to contribute to all the information so that when a new team member is hired, there is a training process to help them …
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Don’t put off doing that one important thing any longer. Business is about speed and speed counts. Identify what has to be done as a priority and move forward on it as soon as …
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Avoid burnout. Implementing documented proven systems that allow for the most efficient day-to-day operations will help everyone on the team avoid burnout. …
What do you want to be known for? Every patient should be aware of the brand message that summarizes what you want to be known for. Take the time to think through your brand and share it with patients …
Look for ways to do something extra for patients. Never underestimate the power of little things and how much they mean to others. A follow-up phone call, a text message after an appointment, or the …
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Is it time to update your systems? Keep in mind that the same system that allowed you to grow and be successful eventually becomes an obstacle toward future growth. If you’re not hitting your goals …
Resolve the conflict. The first step in resolving any conflict is to listen. Let the patient talk and don’t interrupt. That will help them to calm down. …
Remember, patients who need interest-free financing typically cannot afford the recommended treatment. We routinely find that patients who don’t need financing typically don’t bother with going …
Don’t offer a case presentation, offer a case conversation. Research is now showing that when patients are more involved in a conversation about potential treatment, they’re more likely to accept that …
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Show patients with dental insurance how much they’re saving for specific procedures versus the UCR fee. Dental insurance discounts can be annoying to practices; however, it is a positive feature for …
Measure the number of new patients who call the practice and schedule but don’t show up. We often find that this number is much higher than a practice believes because this is one of those statistics …
Schedule convenient appointments for patients. Patients who find appointments inconvenient or feel pushed into times that they don’t really want are often no-shows. No-shows represent chair time that …
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