Collect at the time of service. The best way to avoid overdue balances is to collect the fee or copayment at the time of the service. …
What is your BHAG?
What is your BHAG? BHAG stands for big hairy audacious goal, which is a goal that is to be achieved over the long-term. One great goal would be to increase your practice revenue every year. …
Identify all potential treatment.
Identify all potential treatment. Don’t be afraid to let patients know about elective-based treatment options. You can then work with them to schedule treatment for the short-term and long-term …
What if you’re understaffed?
What if you’re understaffed? We are getting calls weekly from practices that are understaffed and don’t know exactly what to do while trying to find the next person. The answer is to prioritize the …
Growth can be fun.
Growth can be fun. Growing a practice can be fun if you have a plan. What is your next step? …
Make a statement.
Make a statement. Practices should develop a specific message point for sharing with patients that creates a positive image of the practice and helps shape each patient’s perception. …
Take a breath.
Take a breath. There is science that proves that taking deep breaths throughout the day will relieve stress. This is a great idea even if you don’t think you have any stress. …
Copy the Fortune 500.
Copy the Fortune 500. Fortune 500 companies have teams of people who do nothing but review and improve systems. Dental practices are smaller businesses, but improving systems regularly bit-by-bit will …
Perform procedural time studies.
Perform procedural time studies. Every few years the practice should conduct procedural time studies to determine how much time is really needed for each treatment appointment and then build that into …
Schedule every patient.
Schedule every patient. The goal of every new patient phone call is to create value and schedule an appointment. The goal is to schedule 98% of all new patient callers. …
Advice for increasing practice capacity: Add a day or an associate (or both).
Advice for increasing practice capacity: Add a day or an associate (or both). To increase capacity a practice can occasionally add days in a given week with either the existing doctors or by adding a …
Answer the phone.
Answer the phone. After three rings an increasing number of people are simply hanging up and calling the next office. …
