Know your patients. Ask yourself before you see each patient if there’s anything in particular that you need to know such as their fears, financial challenges, preferred appointment times, etc. This …
Build a culture of teamwork.
Build a culture of teamwork. The easiest way to create a culture of great teamwork is simply to ask others in the office if there is anything you can do to help them. …
Submit your fees.
Submit your fees. Be sure to submit your fee schedule at least once a year to all insurance plans in which the practice participates. Occasionally you will see a rise in your profile. …
Develop scripts.
Develop scripts. Top practices have scripts for all routine conversations in order to have a positive and motivating influence on patients. …
Pick a system.
Pick a system. Select one system to improve over the next 90 days. It could be scheduling, case presentation, productivity, insurance management, collections, customer service or others. Start with …
Absorb the complaint.
Absorb the complaint. If a patient has a complaint, it can often ruin your entire day. Instead, simply absorb the complaint, acknowledge the patient’s feelings, and see what you can do to help. …
Give someone your positivity.
Give someone your positivity. When you have a colleague or coworker who is having a bad day, try to give them words of encouragement. It often helps. …
Change something.
Change something. One business rule shared by a professor at a top business school is that when a process isn’t working, at a minimum change something. …
Draw a picture.
Draw a picture. Drawing a picture for a patient during case presentation is often better than 1,000 words. …
Let patients know that there are multiple financial options.
Let patients know that there are multiple financial options. When people know there are choices, they tend to pay more attention to the opportunity to have treatment. …
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Collect at the time of the visit.
Collect at the time of the visit. Despite having policies, many practices periodically fall off on collecting fees at the time of the visit. If you notice your collection rate going up, go back and …
Promote a new service.
Promote a new service. If you add a new service or upgrade a service in your practice, communicate this to all patients through email, texts, newsletters, social media, or when they come into the …
