Use power words. Power words are words that are used to create energy in scripting that is developed for routine patient conversations. These include words like great, wonderful, terrific, fantastic, …
Enhance case presentation.
Enhance case presentation. Start by asking a patient why they would want to have this dental treatment done. Then focus on their main motivation throughout the case presentation. …
Review the new insurance codes published by the American Dental Association.
Review the new insurance codes published by the American Dental Association. Not having the right codes can cost your practice tens of thousands of dollars per year. …
Attract new family member patients.
Attract new family member patients. If you want more new patients let every family member know that other family members are welcome for a no-cost initial exam. …
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Follow up on the emergency.
Follow up on the emergency. A new patient emergency may not come back to the practice unless you go out of your way to schedule them for their next visit and create an image of a long-term …
Prevention is always better.
Prevention is always better. What could happen in the next one or two years that you want to be prepared if it actually occurs? …
Every patient should leave with more energy.
Every patient should leave with more energy. The goal is for every patient to leave the practice with more energy than when they came in. This can occur from you having high energy, complimenting …
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Don’t talk negatively about other people.
Don’t talk negatively about other people. It’s very easy to get into negative conversations about patients or coworkers, but it often shows the worst side of you. …
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Look before you leap.
Look before you leap. If you’re thinking about leaving insurance plans, perform an analysis to understand the impact on practice revenue, patients, and overall practice operations. …
What’s not working?
What’s not working? What is the single biggest weakness in your practice today? Create a plan to fix it. …
Check your accounts receivable.
Check your accounts receivable. Many offices have a much higher accounts receivable than they realize and aren’t aware of it. An accounts receivable tracking system, like all systems, will make the …
Don’t give up on angry patients.
Don’t give up on angry patients. The patient may be dead wrong, but the great game of customer service is to find a way to turn the patient around. …
