Don’t give up on angry patients. The patient may be dead wrong, but the great game of customer service is to find a way to turn the patient around. …
Skip the sarcasm.
Skip the sarcasm. Sarcasm can be very funny, but not everyone appreciates it or even understands it. Some people even react negatively to sarcastic remarks. …
Take note of your compassion.
Take note of your compassion. Try to go to work every day with compassion for others. This type of mentality leads to outstanding teamwork and patient relations. …
Educate patients.
Educate patients. Don’t simply assume that they know the different services or financial options that are available in the practice. …
Keep repeating your brand message.
Keep repeating your brand message. Every practice should have a short message that is a statement of their brand. It should be shared with patients in telephone conversations and when they come into …
Submit your fees.
Submit your fees. Be sure to submit your fees at least once a year to insurance carriers with whom the practice participates. This will often result in higher reimbursements. …
Train the rookie — fast.
Train the rookie — fast. Training new team members fast is a critical element of practice success. The best way to do this is to have documented proven business systems in place. …
Accelerate practice success.
Accelerate practice success. Practice success is based on one thing: documented proven systems. The best practices have the best systems and continually work on them. …
Check your systems.
Check your systems. When was the last time you upgraded your systems so that you were prepared for any changes that may take place in the future? …
Pitch in at least once a day.
Pitch in at least once a day. Every day you should make it a priority to help one coworker with one thing. This will help to create a positive practice environment. …
Use the right codes.
Use the right codes. Many practices have not kept up with the proper insurance codes and are losing revenue every year. …
Collect at the time of service.
Collect at the time of service. The best way to avoid overdue balances is to collect the fee or copayment at the time of the service. …
