Remember, patients who need interest-free financing typically cannot afford the recommended treatment. We routinely find that patients who don’t need financing typically don’t bother with going …
Don’t offer a case presentation, offer a case conversation.
Don’t offer a case presentation, offer a case conversation. Research is now showing that when patients are more involved in a conversation about potential treatment, they’re more likely to accept that …
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Show patients with dental insurance how much they’re saving for specific procedures versus the UCR fee.
Show patients with dental insurance how much they’re saving for specific procedures versus the UCR fee. Dental insurance discounts can be annoying to practices; however, it is a positive feature for …
Measure the number of new patients who call the practice and schedule but don’t show up.
Measure the number of new patients who call the practice and schedule but don’t show up. We often find that this number is much higher than a practice believes because this is one of those statistics …
Schedule convenient appointments for patients.
Schedule convenient appointments for patients. Patients who find appointments inconvenient or feel pushed into times that they don’t really want are often no-shows. No-shows represent chair time that …
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Take five.
Take five. Take five minutes today to sit down with no distractions or interruptions and think of at least one way to improve your practice or your life. It is a great habit to develop …
Tune out the noise.
Tune out the noise. There is so much noise around us in terms of news, information, social media, telephone alerts, etc. that many people are overwhelmed and don’t even realize it. Tune out and turn …
Be leading-edge.
Be leading-edge. You may have systems in your practice, but some may be outdated. Upgrading your systems will increase revenue every year. …
Watch body language.
Watch body language. In case presentation, body language from a patient can tell you a great deal about what they’re thinking. Do they look energized or turned off? Excited or nonchalant? Look for …
Make someone’s day better.
Make someone’s day better. If you say something positive to everyone you touch today, you will make their day better. …
Celebrate!
Celebrate! Many days they are small wins that should be celebrated. Acknowledge these in the next morning meeting and congratulate team members who made it happen. …
Don’t get tired.
Don’t get tired. Build your schedule so that you can do your biggest and toughest cases in the morning and make the cases easier and easier throughout the day. Your goal is to go home energized not …
