Mentor a new team member. When a new team member joins the practice, they should be assigned a mentor. New team members are often expected to grasp how the practice operates and master it quickly. …
Focus on patient questions.
Focus on patient questions. If a patient asks a question, stop whatever you’re doing, focus on the patient, make eye contact, and answer the question. Then ask the patient if there’s anything else …
Whoever makes it easiest wins.
Whoever makes it easiest wins. Always remember that in business, whoever makes it easiest wins. Keep looking for ways to make coming to your practice easier for your patients. …
Take an occasional break throughout your day.
Take an occasional break throughout your day. Going outside and walking around your office building or even taking a 30-minute lunch can help clear your head. Dental practice is a complex service that …
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Send snail mail.
Send snail mail. Once in a while, mail a handwritten note to a patient’s home thanking them or commenting on something you talked about. It will create a “wow factor” effect. …
Treat your coworkers as customers.
Treat your coworkers as customers. If your coworkers were your customers, what would you do differently to ensure excellent customer service? …
Make a list.
Make a list. Having a list of things to do will help you avoid trying to remember them and keep wondering what you forgot all day. …
Did you do your best yesterday?
Did you do your best yesterday? If you were to evaluate yourself on yesterday’s performance, can you honestly say you gave it your very best? There is always something to improve on. Take a critical …
Share your brand.
Share your brand. Be sure to tell every patient (subtly), at every visit, about your practice brand. Repetition is the best way to make your brand known to your …
Know your priorities.
Know your priorities. The best way to create alignment for everyone on the team is to know the practice’s priorities. Priorities should be discussed at least weekly amongst the doctors and team. What …
What could go wrong?
What could go wrong? We never like to be negative in our Tip of the Day, but it is a good idea to periodically think about what could go wrong and make sure the practice is prepared for an adverse …
Where do you want to be in five years?
Where do you want to be in five years? Take the time to think about where you would like to see your practice in five years and make this a topic everyone discusses in the next monthly staff …
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