If you refund money to a patient who is unhappy you may want to have them sign a release. A release protects you from the patient saying negative things about the doctor or practice, writing negative …
If you want to change the behavior of someone you work with, simply behave the way you would like them to.
If you want to change the behavior of someone you work with, simply behave the way you would like them to. For example, if a team member is negative during most of their conversations in the staff …
Don’t be afraid to “fire” a patient.
Don’t be afraid to “fire” a patient. If your gut instinct is that a patient is going to be a serious problem, result in a refund request, terribly upset the team or end up costing the practice money, …
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One of the challenges in case acceptance is the fee.
One of the challenges in case acceptance is the fee. There are numerous ways to approach making fee payment more convenient such as the availability of multiple financial options including patient …
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New patients are a great revenue booster.
New patients are a great revenue booster. Some practices spend a lot of money on marketing to attract new patients. Others are simply fortunate to have a strong stream of referrals. Either way, the …
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If you must have a tough conversation what is the most important factor in the conversation?
If you must have a tough conversation what is the most important factor in the conversation? Oddly enough, it is not the conversation itself. It is preparation. Before you communicate with another …
What is a practical and useful definition of leadership?
What is a practical and useful definition of leadership? Textbooks with over 500 pages have been written about leadership and are so complex and deep that leaders can rarely work with the information …
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Put up a sign.
Put up a sign. Whenever you do something new in the practice put up a sign. Every practice should have a standardized area where signs are placed and changed periodically to keep patients informed …
Be relevant.
Be relevant. People care more about their health today than ever before. The most popular articles in many magazines are the ones that focus on health. Dentistry has always focused on treatment even …
Let every patient know that you are a practice that cares deeply about patients.
Let every patient know that you are a practice that cares deeply about patients. We live in a world of commoditization today. Your practice needs to be promoted as unique, caring and focused on …
Don’t be afraid to tell a patient what could happen if they don’t accept treatment.
Don’t be afraid to tell a patient what could happen if they don’t accept treatment. It is always in the best interest of the patient and practice to calmly and logically discuss the consequences of …
Have you thought about new ways to wow your patients?
Have you thought about new ways to wow your patients? Giving away whitening with each veneer case for the remaining teeth or offering to pay for transportation for elderly patients who come during …
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