Research new technology carefully. Just because it’s new and the marketing makes you feel like you simply must have it, doesn’t mean it’s actually in your best …
Levin Group recommends collecting 98% of all money owed to the practice.
Levin Group recommends collecting 98% of all money owed to the practice. This can only happen with a well-designed financial system. Collect fees at the time of service or 100% of the patient’s …
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Practice profitability tip: Analyze your overhead.
Practice profitability tip: Analyze your overhead. Find at least three areas where overhead is higher than the national average and then work with your vendors and suppliers to bring costs more into …
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Self-learning is one of the best opportunities to grow professionally and personally.
Self-learning is one of the best opportunities to grow professionally and personally. People who are self-learners analyze what worked and what didn’t without judgment or criticism of themselves. They …
When presenting treatment to patients, always offer several options if possible.
When presenting treatment to patients, always offer several options if possible. People love options and they trust the person who is offering them. Options keeps patients from feeling like they’re …
Every patient interaction is a chance to enhance a patient relationship.
Every patient interaction is a chance to enhance a patient relationship. Look at every patient contact as a chance to make the relationship better. Asking the patient how they are, learning something …
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Document your systems.
Document your systems. If you haven’t documented your systems, you should begin now. Written documentation allows new team members to train and get up to speed …
Provide high levels of customer service.
Provide high levels of customer service. The best way to compete effectively as a dental practice is to treat patients with the highest level of customer service and respect. When people feel that …
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Don’t forget about customer service.
Don’t forget about customer service. In any recession or economic decline, businesses that improve their customer service are more successful. …
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Case Presentation Tip: Keep the clinical explanation short.
Case Presentation Tip: Keep the clinical explanation short. Most patients don’t care to know all the clinical details of their case. They are far more interested in information about benefits and how …
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Offer small incentives, such as discounts, on elective services.
Offer small incentives, such as discounts, on elective services. This might be all it takes for a patient to decide to accept elective treatment even in a challenging economic time. Keep in mind that …
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What is your resiliency quotient?
What is your resiliency quotient? Resiliency is the ability to bounce back and deal with adversity, change directions, or be flexible. Practices with a high resiliency quotient have people who perform …
