Ask questions. If you want to build great relationships with your patients, have two or three standard questions ready to ask to get to know them better and engage them in conversation. …
Be the cheerleader.
Be the cheerleader. Although cheerleaders are loud and boisterous, they can also quietly motivate people. It’s more about what you say and how you inspire, than jumping up and down to get a reaction. …
You get to decide.
You get to decide. Only you can decide how you want to show up on any given day: tired or energized. Energized is better! …
Thank patients for reviews.
Thank patients for reviews. Try to identify every patient who has left a positive review and thank them the next time they come into the practice. …
Offer phased treatment.
Offer phased treatment. Doing a case in phases is far better than not doing a case at all. …
Use power words.
Use power words. Power words are words that are used to create energy in scripting that is developed for routine patient conversations. These include words like great, wonderful, terrific, fantastic, …
Enhance case presentation.
Enhance case presentation. Start by asking a patient why they would want to have this dental treatment done. Then focus on their main motivation throughout the case presentation. …
Review the new insurance codes published by the American Dental Association.
Review the new insurance codes published by the American Dental Association. Not having the right codes can cost your practice tens of thousands of dollars per year. …
Attract new family member patients.
Attract new family member patients. If you want more new patients let every family member know that other family members are welcome for a no-cost initial exam. …
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Follow up on the emergency.
Follow up on the emergency. A new patient emergency may not come back to the practice unless you go out of your way to schedule them for their next visit and create an image of a long-term …
Prevention is always better.
Prevention is always better. What could happen in the next one or two years that you want to be prepared if it actually occurs? …
Every patient should leave with more energy.
Every patient should leave with more energy. The goal is for every patient to leave the practice with more energy than when they came in. This can occur from you having high energy, complimenting …
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