Always review tomorrow’s schedule. Before leaving the office for the day, the front desk, hygienist, assistant and dentist should know the general schedule for the next …
Change your look.
Change your look. Every five years, practices should change the look of their common areas at least slightly. It says to patients that the practice is modern and cares enough to keep up with the …
How do you talk to patients about fees?
How do you talk to patients about fees? Potential patients will periodically call the practice to ask about fees. If you simply refuse to tell them, you’ll turn the person off and have little chance …
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Almost every no-show patient costs the practice money.
Almost every no-show patient costs the practice money. The best way to handle this is to retrain patients by not giving them an immediate appointment the next day. This will teach them that it is not …
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How much did you really spend for that most recent piece of equipment or technology?
How much did you really spend for that most recent piece of equipment or technology? Just like any sales organization there is fantastic marketing when it comes to selling you the best or branded …
Three things.
Three things. What inspires you? Every day we get up and go to work and are asked to give our very best performance. How do doctors and team members do this day after day after day? One great way is …
Do you have patients in your practice that annoy you?
Do you have patients in your practice that annoy you? Do you find yourself becoming agitated first thing in the morning when you see certain patients on the schedule? This is a very natural and normal …
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Every new patient in the practice should be educated about dental insurance if they have a plan.
Every new patient in the practice should be educated about dental insurance if they have a plan. The education should be focused on helping them understand that they don’t have 100% coverage for all …
Has each team member thought about his or her motivating factors?
Has each team member thought about his or her motivating factors? It is very beneficial when going into an annual performance review to have a good idea about what motivates you. What would you like …
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What’s wrong with your collections?
What’s wrong with your collections? If the practice is having trouble with collections, it’s usually the collection system. Patients will find many reasons not to pay the office on time. After 60 …
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Schedule late patients earlier.
Schedule late patients earlier. If a patient is continually late you should simply start to schedule them 20 minutes earlier. Sometimes people just cannot get it together and you will not change their …
Keep in short.
Keep in short. When it comes to talking with patients, you should keep your explanations short, simple, and succinct. If you don’t, patients will tune you out, misunderstand the information, or not …
