Copy the Fortune 500. Fortune 500 companies have teams of people who do nothing but review and improve systems. Dental practices are smaller businesses, but improving systems regularly bit-by-bit will …
Perform procedural time studies.
Perform procedural time studies. Every few years the practice should conduct procedural time studies to determine how much time is really needed for each treatment appointment and then build that into …
Schedule every patient.
Schedule every patient. The goal of every new patient phone call is to create value and schedule an appointment. The goal is to schedule 98% of all new patient callers. …
Advice for increasing practice capacity: Add a day or an associate (or both).
Advice for increasing practice capacity: Add a day or an associate (or both). To increase capacity a practice can occasionally add days in a given week with either the existing doctors or by adding a …
Answer the phone.
Answer the phone. After three rings an increasing number of people are simply hanging up and calling the next office. …
Case Presentation Advice: The top three benefits.
Case Presentation Advice: The top three benefits. When presenting a case repeat the top three benefits three times each. Psychology now shows most people can only focus on three main messages at a …
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Technology should not alter customer service.
Technology should not alter customer service. As technology advances, be careful not to get more impersonal. People still care about being treated individually and at a high level of customer …
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Advice on increasing practice capacity: Add a part-time associate.
Advice on increasing practice capacity: Add a part-time associate. To increase practice capacity, consider adding an associate doctor one or two days a week. Even today, there are available dentists …
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Make eye contact.
Make eye contact. When presenting a case to a patient, stay focused on maintaining eye contact. This creates a higher level of trust. …
Document systems.
Document systems. If your systems aren’t documented, it’s very difficult to understand the best ways to improve them. …
Do you have a strategy?
Do you have a strategy? Practices that have strategies in place perform better over time than those that don’t. …
Advice for case presentation: Create a plan.
Advice for case presentation: Create a plan. Before presenting a case, be sure you write out a plan and review the top three benefits you are going to present. …
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