Remove obstacles. Is there a way to complete a task faster or more efficiently? Can you support another team member in whatever they are doing so they can more easily finish their task? These are the …
Pay someone a compliment.
Pay someone a compliment. Every team member can help to raise enthusiasm and positive attitude by complimenting other team members. Make it a goal to give one compliment every team member every day. …
Communicate clearly.
Communicate clearly. Make sure when you're communicating with patients that your message is clear. The best way to do this is to start off by stating the purpose of the conversation …
Submit fee schedules regularly.
Submit fee schedules regularly. Negotiating insurance reimbursements is not as easy as many make it seem. The biggest dental insurance companies do not negotiate at all. However, submitting your new …
When it’s time to make a decision for the practice just make it.
When it’s time to make a decision for the practice just make it. Far too many decisions get put off and postponed and end up hurting the practice. Not making a decision is actually a …
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Find the right person for the job.
Find the right person for the job. Dental practice leadership is partially about making sure the right team members have the right tasks. If someone on the team can do a job at a higher level, don’t …
Inspire your team.
Inspire your team. Start your morning meeting off with something inspirational. Provide a motivational quote, quick tip, or words of encouragement and set the stage for a great …
When new patients call the practice, give them a huge welcome.
When new patients call the practice, give them a huge welcome. Use scripting such as: “Mrs. Jones, I’m delighted that you called. We love meeting new patients.” …
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Build a solid follow-up system for overdue patients.
Build a solid follow-up system for overdue patients. It can take up to nine contacts using phone calls, texts and emails to reach a patient and have them reschedule. It sounds tedious but it’s well …
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Measure all overdue patients.
Measure all overdue patients. This includes all active patients who don’t have their next appointment, have canceled, or have no-showed and have not …
Don’t make excuses.
Don’t make excuses. Even if the excuse is legitimate, it will only hold you back from focusing on how to improve a situation. People who don’t make excuses simply contribute and achieve …
Be understanding about no-shows.
Be understanding about no-shows. No-shows hurt practices, but once in a while they are understandable. Minor car accidents, illness, and work obligations are all unforeseen circumstances that affect …
