Production is the single most important factor in the success of any dental practice. Focus on new ways to increase practice production through the implementation of proven systems that also decrease …
Track the number of patients who don’t show up for appointments each year.
Track the number of patients who don’t show up for appointments each year. Practices literally lose millions of dollars over the course of a career from no-show patients. If your no-show rate is over …
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Periodically spot-check overhead.
Periodically spot-check overhead. Compare overhead percentages to national and regional averages to determine if the practice has been spending more than those averages. If so, take the time to find …
Three things you should never discuss with patients: sex, religion, or politics.
Three things you should never discuss with patients: sex, religion, or politics. You never know what someone is thinking, and this can create a very negative feeling on the part of a patient. Talking …
Check carefully how much you’re spending on your SEO.
Check carefully how much you’re spending on your SEO. We are finding that many practices have increasing subscription costs and don’t have any idea what type of benefit is occurring. Speak frankly and …
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Have at least three parts to every patient customer service experience.
Have at least three parts to every patient customer service experience. One component is nice, but three is powerful. They might include greeting the patient warmly, asking every patient how their …
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If you purchase or add a new technology, make sure every patient knows about it.
If you purchase or add a new technology, make sure every patient knows about it. Patients interpret modern technology as leading-edge, and it enhances their image of the quality of the practice. …
Your practice success will be directly proportional to the quality of your practice systems.
Your practice success will be directly proportional to the quality of your practice systems. Levin Group talks about documented, proven, step-by-step systems. Documented means that the systems are …
Perform an annual checkup of your insurance codes.
Perform an annual checkup of your insurance codes. For example, in 2021 new codes were added for dentistry, and every practice should be aware of what they are and where they are to be used. The …
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Focus heavily on your daily production goal.
Focus heavily on your daily production goal. If the practice determines in the morning meeting that it will be below the goal for the day, identify opportunities to increase production that day. These …
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Are your systems written down?
Are your systems written down? Taking the time to document and write down systems makes training future team members easier than ever before. …
Communicate all new technologies and services to patients.
Communicate all new technologies and services to patients. Adding something new is perceived by patients as adding quality. It doesn’t always have to be a huge addition to the practice, but people …
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