Any patient who is one day overdue for an appointment should be called that day. Always call their cell phone and use a positive, energized, and caring script that represents Five-Star Customer …
Do something charitable together as a team.
Do something charitable together as a team. Taking a day, half a day or evening to participate in a charitable event is one of the most fun things you can do as a team because everybody feels good …
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Search for ways to reduce waste.
Search for ways to reduce waste. Every dollar the practice spends is one dollar less of profit. In some practices this may be small, but in others it is large. Focus as much on controlling expenses as …
Make sure your office feels calm.
Make sure your office feels calm. Dental patients are often anxious or wish they were someplace else. When they walk into a calm environment it’s different from most places they experience. They won’t …
Let patients know about new services.
Let patients know about new services. If you add a new service to your practice, then scream it from the mountain tops. Very often practices add a new service and only tell patients that are …
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DE/LG Survey Results
As part of your commitment to continual learning, stay up to speed with the latest trends and data about our profession. Read some of the latest in the Dental Economics / Levin Group Annual …
Always give patients a strong goodbye.
Always give patients a strong goodbye. When a patient leaves it’s your opportunity to remind them how much you appreciate them and how much you care. Simply raising your enthusiasm a little bit and …
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Take some time to clean out your office.
Take some time to clean out your office. We’ve become a nation of pack rats. If you want to avoid this for your office, set a time when the entire team can spend an hour or two with the doctor …
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End insurance code confusion.
End insurance code confusion. If you’re having trouble understanding which codes to use for insurance one of the simplest solutions is to contact the insurance company. You’ll hear about many tricks …
Technology cannot replace human relations.
Technology cannot replace human relations. Technology is fantastic at making practices better, more efficient, or faster. But it’s important not to rely on technology in place of human relations. …
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Subscribe to podcasts and blogs.
Subscribe to podcasts and blogs that can help you improve practice performance and increase production. There are many excellent resources for dental education and practice improvement. Here’s a …
Remove obstacles.
Remove obstacles. Is there a way to complete a task faster or more efficiently? Can you support another team member in whatever they are doing so they can more easily finish their task? These are the …
