“Wow” every patient. Customer service is simple. Simply think of creative ways to “wow” every patient in your practice. Give them compliment, tell them you appreciate them, or recognize something …
Perform a marginal analysis on your services.
Perform a marginal analysis on your services. Which ones have higher profit margins and how many of them would you like to perform this year in order to ensure you hit your goals? …
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If you have an unhappy patient, the first step is to just listen.
If you have an unhappy patient, the first step is to just listen. Let them talk, calm down, and feel that they have been heard. …
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Pitch in where you can.
Pitch in where you can. Coworkers and colleagues will periodically become overwhelmed due to the unpredictable flow of a dental practice. If you see a colleague who is struggling with a patient or …
Mentor a new team member.
Mentor a new team member. When a new team member joins the practice, they should be assigned a mentor. New team members are often expected to grasp how the practice operates and master it quickly. …
Focus on patient questions.
Focus on patient questions. If a patient asks a question, stop whatever you’re doing, focus on the patient, make eye contact, and answer the question. Then ask the patient if there’s anything else …
Whoever makes it easiest wins.
Whoever makes it easiest wins. Always remember that in business, whoever makes it easiest wins. Keep looking for ways to make coming to your practice easier for your patients. …
Take an occasional break throughout your day.
Take an occasional break throughout your day. Going outside and walking around your office building or even taking a 30-minute lunch can help clear your head. Dental practice is a complex service that …
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Send snail mail.
Send snail mail. Once in a while, mail a handwritten note to a patient’s home thanking them or commenting on something you talked about. It will create a “wow factor” effect. …
Treat your coworkers as customers.
Treat your coworkers as customers. If your coworkers were your customers, what would you do differently to ensure excellent customer service? …
Make a list.
Make a list. Having a list of things to do will help you avoid trying to remember them and keep wondering what you forgot all day. …
Did you do your best yesterday?
Did you do your best yesterday? If you were to evaluate yourself on yesterday’s performance, can you honestly say you gave it your very best? There is always something to improve on. Take a critical …
