Share your brand. Be sure to tell every patient (subtly), at every visit, about your practice brand. Repetition is the best way to make your brand known to your …
Know your priorities.
Know your priorities. The best way to create alignment for everyone on the team is to know the practice’s priorities. Priorities should be discussed at least weekly amongst the doctors and team. What …
What could go wrong?
What could go wrong? We never like to be negative in our Tip of the Day, but it is a good idea to periodically think about what could go wrong and make sure the practice is prepared for an adverse …
Where do you want to be in five years?
Where do you want to be in five years? Take the time to think about where you would like to see your practice in five years and make this a topic everyone discusses in the next monthly staff …
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Research new technology carefully.
Research new technology carefully. Just because it’s new and the marketing makes you feel like you simply must have it, doesn’t mean it’s actually in your best …
Levin Group recommends collecting 98% of all money owed to the practice.
Levin Group recommends collecting 98% of all money owed to the practice. This can only happen with a well-designed financial system. Collect fees at the time of service or 100% of the patient’s …
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Practice profitability tip: Analyze your overhead.
Practice profitability tip: Analyze your overhead. Find at least three areas where overhead is higher than the national average and then work with your vendors and suppliers to bring costs more into …
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Self-learning is one of the best opportunities to grow professionally and personally.
Self-learning is one of the best opportunities to grow professionally and personally. People who are self-learners analyze what worked and what didn’t without judgment or criticism of themselves. They …
When presenting treatment to patients, always offer several options if possible.
When presenting treatment to patients, always offer several options if possible. People love options and they trust the person who is offering them. Options keeps patients from feeling like they’re …
Every patient interaction is a chance to enhance a patient relationship.
Every patient interaction is a chance to enhance a patient relationship. Look at every patient contact as a chance to make the relationship better. Asking the patient how they are, learning something …
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Document your systems.
Document your systems. If you haven’t documented your systems, you should begin now. Written documentation allows new team members to train and get up to speed …
Provide high levels of customer service.
Provide high levels of customer service. The best way to compete effectively as a dental practice is to treat patients with the highest level of customer service and respect. When people feel that …
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