At the end of every patient’s appointment, ask them if there’s anything else you can do for them. It is a powerful question that lets patients know you care and have Five-Star Customer …
Sometimes you need to just slow down.
Sometimes you need to just slow down. Many practices tackle numerous projects all at once and they either don’t get done or they don’t get done properly. It’s far better to create a project list and …
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Special Tips for COVID-19: Don’t be afraid to negotiate.
During this time, each Tip of the Day will focus on bringing ideas to help you best manage the practice issues associated with this rapidly evolving virus outbreak and prepare your practice for the …
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Referral Marketing Strategy Tip: Strategize your office visits.
When making deliveries to referring offices, organize your route. We meet many new clients who visit offices on a random and erratic basis. This wastes a great deal of time and keeps the marketing …
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Cash is king.
Cash is essential for dental practices. Collecting balances must be a priority to help ensure that the practice has sufficient cash to pay all bills, make investments, and provide …
When you’re having a bad day, keep it to yourself.
If nothing else you should realize that nobody else actually cares. Your bad day only influences others to have a bad day. If you stop complaining and move on your day will probably get …
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Scheduling is time management.
The more effectively designed the schedule, the higher the practice production. Many practices work a certain number of hours each week when they could achieve the same production in fewer hours. The …
Is Scripting Hurting Your Practice?
Has your practice been taken over by a bunch of robots? Does it feel like your team is acting mechanically during interactions with patients? Has your customer service recently taken a nosedive? The …
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