Mentor a new team member. When a new team member joins the practice, they should be assigned a mentor. New team members are often expected to grasp how the practice operates and master it quickly. …
Focus on patient questions.
Focus on patient questions. If a patient asks a question, stop whatever you’re doing, focus on the patient, make eye contact, and answer the question. Then ask the patient if there’s anything else …
Overhead Advice: Increase fees-for-fee service patients.
Overhead Advice: Increase fees-for-fee service patients. One way to combat increasing overhead is to gradually increase fees-for-fee service patients. …
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Take an occasional break throughout your day.
Take an occasional break throughout your day. Going outside and walking around your office building or even taking a 30-minute lunch can help clear your head. Dental practice is a complex service that …
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Write a thank you note.
Write a thank you note. Send a thank you note to every patient who completes treatment in the practice. These notes go a long way toward letting people know you appreciate them, and you really do …
Treat your coworkers as customers.
Treat your coworkers as customers. If your coworkers were your customers, what would you do differently to ensure excellent customer service? …
Make a list.
Make a list. Having a list of things to do will help you avoid trying to remember them and keep wondering what you forgot all day. …
Did you do your best yesterday?
Did you do your best yesterday? If you were to evaluate yourself on yesterday’s performance, can you honestly say you gave it your very best? There is always something to improve on. Take a critical …
Be prepared.
Be prepared. Unfortunately, you’re going to have to deal with more and more questions about direct-to-consumer orthodontics. Don’t be defensive or caught off guard. Be prepared with a positive answer …
Know your priorities.
Know your priorities. The best way to create alignment for everyone on the team is to know the practice’s priorities. Priorities should be discussed at least weekly amongst the doctors and team. What …
Where do you want to be in five years?
Where do you want to be in five years? Take the time to think about where you would like to see your practice in five years and make this a topic everyone discusses in the next monthly staff …
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Levin Group recommends collecting 98% of all money owed to the practice.
Levin Group recommends collecting 98% of all money owed to the practice. This can only happen with a well-designed financial system. Collect fees at the time of service or 100% of the patient’s …
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