Referral Marketing Strategy Tip: Make changes after bad reviews. Will you get bad reviews? Of course you will. Everybody does. The real question is, are you getting a lot of them? When you get a lot …

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Every team member should know the top three benefits of every service. Staff training should include teaching everyone what services the practice offers and the top three benefits of each. This is …

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Maximize team participation in monthly meetings. Everyone on the practice team can make meaningful contributions to discussions, if encouraged. Create a receptive environment where everyone feels …

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Be willing to admit you don’t understand something. Many of us hesitate to admit we’re confused about what’s being discussed. If you’re not following the conversation, speak up. Ask for more …

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Referral Marketing Strategy Tip: Build relationships. We were recently asked by a client why referral marketing can work so well for some practices and not so well for others. The answer is simple. …

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Make a great first impression on parents and patients. When new parents and patients present to your office, they’ll judge your practice on the basis of the “feel” they get rather than on clinical …

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Increase efficiency and decrease stress with systems. The truth about successful practice management is that it really is all about efficiency. Most dental practices have high levels of stress and …

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Referral Marketing Strategy Tip: Get out of the office. If your marketing coordinator (MC) isn’t making regular deliveries to referring offices, then you’re practice isn’t really in the game. …

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Learn to work better as a team. Even the best teams can improve. To increase mutual respect, participate enthusiastically in off-site team activities like quarterly meetings, dinners, etc. Whitepaper …

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Referral Marketing Strategy Tip: Old with old, in with the new. Printing your practice information on toothbrushes and refrigerator magnets is fine but there are newer, better ideas. We have seen …

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Meet monthly. Levin Group recommends that you have a monthly business review meeting that is different than your current staff meeting. It’s should be a time to review key performance indicators and …

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Appeal insurance reimbursements. If you believe a procedure turned down by an insurance company should be covered, file an immediate appeal. Not all appeals will lead to an approval for reimbursement, …

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