Telling leads to selling. For case presentation, try thinking more like a trusted advisor. Parents and patients are turned off by the hard sell but fully appreciate doctors telling them about their …
Welcome a new associate doctor warmly.
Welcome a new associate doctor warmly. Some teams will treat an associate differently than the practice owner. Put yourself in the associate’s shoes. It’s always challenging when starting a new job, …
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Improve listening skills.
Improve listening skills. Listening is a difficult skill to master, especially in a busy practice. Listening involves more than just hearing what patients or fellow team members are saying. You also …
Protect the orthodontist’s valuable time.
Protect the orthodontist’s valuable time. As the main producer in the practice, the doctor needs to remain focused on patient care. As a team member, you can help the orthodontist keep that focus by …
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Stop trying to prove you’re perfect.
Stop trying to prove you’re perfect. When you make mistakes, take ownership of them. If you make excuses or blame others, your teammates will have difficulty seeing you as a trustworthy member of the …
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Add visual interest to your social media posts.
Add visual interest to your social media posts. Include photos, clip art and video clips whenever possible in your practice’s social media posts. They catch attention, communicate quickly and get …
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Increase productivity with morning meetings.
Increase productivity with morning meetings. Your daily business meeting not only prepares everyone for the day but can also help grow your practice. Include a brief review of performance targets and …
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Training and systems go hand in hand.
Training and systems go hand in hand. When the ortho practice has documented, step-by-step systems, it is much easier for team members to learn the office’s protocols and processes. Writing down each …
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Advice for the Orthodontist – Run the numbers.
Advice for the Orthodontist – Run the numbers. As the practice leader, you need to track your overhead and production numbers. Remember, you are the CEO of your practice, so it is up to you to know …
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Try to mirror the patient’s body language.
Try to mirror the patient’s body language. When meeting a new patient or recommending treatment, using the right body language can help put the patient at ease. If the doctor or treatment coordinator …
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It’s how you say it that counts.
It’s how you say it that counts. With a few simple changes, anyone can improve communication. Start by paying attention to the words you use and how you say them—they have tremendous impact on …
Advice for the Treatment Coordinator – Protect doctor time.
Advice for the Treatment Coordinator – Protect doctor time. No one’s time in the practice is more precious than the orthodontist’s. By taking on non-clinical and administrative activities, you free up …
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