Don’t make a bad day worse. There will be days when things go wrong. When stress is running high, it can be easy to point fingers or say something hurtful. Take a deep breath, remain calm and look for …
Judge new technology by its impact on patient care.
Judge new technology by its impact on patient care. Dental practices are inundated with information about new products and services—from sophisticated equipment to disposable gloves. To determine if a …
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Use scripts to ensure consistent messaging.
Use scripts to ensure consistent messaging. Whether a parent is talking with the orthodontist, the treatment coordinator or the scheduling coordinator, the message should remain the same. Research …
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For Practice Owners – Valuation Factor: Production.
For Practice Owners – Valuation Factor: Production. Practice production growing for three years generally merits an increase in practice valuation. However, it is important to look at your rate of …
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Advice for the Orthodontist – As practice leader, set the example.
Advice for the Orthodontist – As practice leader, set the example. Your attitude and actions set the tone for the practice. If you are moody, then the practice will often needlessly experience high …
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Create strong connections between team members.
Create strong connections between team members. Even a small group of people who work together will develop highly complex interconnections—some positive, some not. As practice leader, you can (and …
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Monitor practice financials.
Monitor practice financials. Practice leaders must regularly track overhead and production. This data will enable you to see how your practice is progressing toward its profitability goals. With …
Look for ways to achieve the practice vision.
Look for ways to achieve the practice vision. A vision forces the practice to clearly focus on objectives. It maps out a clear direction for your practice over the next three years so that the doctor …
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Try to mirror the patient’s body language.
Try to mirror the patient’s body language. When meeting a new patient or recommending treatment, using the right body language can help put the patient at ease. If the doctor or treatment coordinator …
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Advice for the Orthodontist – Update management systems.
Advice for the Orthodontist – Update management systems. Many ortho practices are operating far below their potential because of outdated systems. Inefficient systems lead to decreased production and …
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Memorize the practice’s vision.
Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …
Don’t hesitate to ask for referrals.
Don’t hesitate to ask for referrals. Appropriate scripts help team members motivate more adult patients and parents to refer family and friends. For example, at the end of the appointment, the front …
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