Try to mirror the patient’s body language. When meeting a new patient or recommending treatment, using the right body language can help put the patient at ease. If the doctor or treatment coordinator …

Continue Reading about Try to mirror the patient’s body language. →

It’s how you say it that counts. With a few simple changes, anyone can improve communication. Start by paying attention to the words you use and how you say them—they have tremendous impact on …

Continue Reading about It’s how you say it that counts. →

Advice for the Treatment Coordinator – Protect doctor time. No one’s time in the practice is more precious than the orthodontist’s. By taking on non-clinical and administrative activities, you free up …

Continue Reading about Advice for the Treatment Coordinator – Protect doctor time. →

Know the daily production target. When everyone knows what the daily production goal is, your practice will be more likely to reach that objective. By scheduling with the production target in mind, …

Continue Reading about Know the daily production target. →

Be honest about your practice’s weaknesses. When you analyze your surgical practice as a business, you need a straightforward appraisal of where your practice is weak. Some doctors and staff members …

Continue Reading about Be honest about your practice’s weaknesses. →

Make new patients feel welcome when they call. This begins with a scripted comment such as, “I’m glad that you called. We love meeting new patients and look forward to working with you.” This response …

Continue Reading about Make new patients feel welcome when they call. →

Create and promote convenience at your practice. Few patients can judge the finer points of oral health care, but most of them are experts on the subject of convenience. The easier it is for them to …

Continue Reading about Create and promote convenience at your practice. →

Advice for the Orthodontist – “Model” the behavior you expect from the team. Good leaders think about the behavior they should display to their team, because it will be emulated. For example, acting …

Continue Reading about Advice for the Orthodontist – “Model” the behavior you expect from the team. →

Advice for the Orthodontist – Change with the times. The old ways of running your practice may be working against you in the new dental economy. Question everything, look for innovative alternatives …

Continue Reading about Advice for the Orthodontist – Change with the times. →

Make eye contact. When speaking with parents and patients, always make eye contact throughout the interaction. Parents and patients want to feel that they are your number-one concern. If you’re …

Continue Reading about Make eye contact. →

Stay on track with the practice vision, goals and targets. It’s easy to get caught up in daily routines and lose sight of the big picture. Post a written practice vision and goals where all team …

Continue Reading about Stay on track with the practice vision, goals and targets. →

Advice for the Treatment Coordinator – Make the presentation exciting. Aiming to have 90% of your consultation patients accept treatment may seem unreasonably high. However, an unusual scenario exists …

Continue Reading about Advice for the Treatment Coordinator – Make the presentation exciting. →