Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments. A few people missing check appointments may not seem like such an issue. However, imagine the effect of a …
Advice for the Orthodontist – Schedule time with your referring doctors in 2017.
Advice for the Orthodontist – Schedule time with your referring doctors in 2017. You should try to meet one-to-one with every referring doctor at least once a year. That can be challenging due to …
Stay focused on patients and parents.
Stay focused on patients and parents. December is a wonderful time of year, but it also can be distracting and stressful, as the holidays approach. Patients and parents are expecting the same level of …
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Advice for the Marketing Coordinator – Update contact information for all referring practices.
Advice for the Marketing Coordinator – Update contact information for all referring practices. Practices move, switch phone numbers, and change personnel. Take the next few weeks to review your …
Cost-Saving Tip: Reduce magazine subscriptions.
Cost-Saving Tip: Reduce magazine subscriptions. With more people spending time on their smart phones, you may need fewer magazines in your reception area. Examine all publications and target the least …
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Advice for the Treatment Coordinator – Don’t just answer questions, ask them.
Advice for the Treatment Coordinator – Don’t just answer questions, ask them. Questions engage parents and patients in conversation. To maintain their interest and make them feel engaged in the …
Advice for the Orthodontist – Start planning for 2017.
Advice for the Orthodontist – Start planning for 2017. What are the practice’s goals for next year? What went well in 2016 and what needs improving? What do you plan on doing differently in 2017 …
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Use One-Day Rules to influence patient and parent behavior.
Use One-Day Rules to influence patient and parent behavior. To manage parents and patients more effectively, set a 24-hour limit for the team to accomplish certain tasks, including: Calling parents …
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Be willing to say you don’t understand something.
Be willing to say you don’t understand something. Many of us are reluctant to admit we’re confused about what’s being discussed. If you’re not following the conversation, speak up. Ask for further …
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Advice for the Marketing Coordinator – Review your practice’s website.
Advice for the Marketing Coordinator – Review your practice’s website. The online world changes fast. If it’s been a few years since your website was updated, then it’s time for a top-to-bottom …
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Inform patients and parents about your holiday schedule.
Inform patients and parents about your holiday schedule. If your practice will be closed extra days in December, let patients and parents know through signs in the office, face-to-face communication, …
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Advice for the Orthodontist – Share the practice vision weekly with the team.
Advice for the Orthodontist – Share the practice vision weekly with the team. Team members want to feel that they are part of something bigger… that what they do matters… and that their job is more …
