Hold a fall clean-up event. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas in the fall (and spring), your …
Is your practice on track for year-end goals?
Is your practice on track for year-end goals? If not, brainstorm short-term strategies that will move the office closer to its targets for production, starts, referrals and collections. In addition, …
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Help new staff members get up to speed quickly.
Help new staff members get up to speed quickly. Training new team members may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through procedural …
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Advice for the Orthodontist – Work faster… without rushing.
Advice for the Orthodontist – Work faster… without rushing. For you, effective time management means achieving optimal speed when treating patients. The result will be better performance and higher …
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Be a problem-solver.
Be a problem-solver. Every workplace has its share of issues and problems. Many people are prone to complain about unfavorable situations. Anyone can talk negatively about a problem. Instead of …
Advice for the Treatment Coordinator – Learn from rejection.
Advice for the Treatment Coordinator – Learn from rejection. When orthodontists have a case rejected, they tend to feel badly and take it personally. Sales people don’t react that way. When they have …
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If patients are causing you stress, remember that they may be affected by their own stress.
If patients are causing you stress, remember that they may be affected by their own stress. When patients exhibit “difficult” behavior, it’s easy to feel like the victim. Remember, kids will be kids. …
Advice for the Orthodontist – Help your staff stay current.
Advice for the Orthodontist – Help your staff stay current. Both new and long-term team members need to update their clinical and administrative skills. Out-of-office training can be a good …
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Minimize the afternoon crunch.
Minimize the afternoon crunch. Most parents prefer afternoon appointments for their school-age children. Unfortunately, letting the majority of parents choose only afternoon appointments will result …
Advice for the Team – When things go wrong, try to remain calm.
Advice for the Team – When things go wrong, try to remain calm. Stressful days can test everyone’s patience. Don’t let negative emotions get the best of you. When dealing with a crisis, do your best …
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Create a highly structured observation program.
Create a highly structured observation program. All observation patients should be seen every six months. If they miss an appointment, a staff member should reschedule it within 24 hours. The …
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Advice for the Marketing Coordinator – Finalize strategies for the rest of the year.
Advice for the Marketing Coordinator – Finalize strategies for the rest of the year. With less than three months to go before the end of the year, make sure you have new strategies in place for the …