Customer service is the foundation. Before you launch a plan to increase practice production, take time to improve your customer service. …
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Don’t overestimate how well your practice is doing.
Don’t overestimate how well your practice is doing. Your practice may be doing fine and that is satisfactory. However, don’t overestimate your practice success. Often, practices can and should be …
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Lack of teamwork creates frustration.
Lack of teamwork creates frustration. One of the top reasons for orthodontic staff frustration is when team members perceive that others aren’t pulling their weight. If you want to foster a culture of …
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You can’t fix just one system.
You can’t fix just one system. The result of fixing just one system or part of a system is no different than going to a gym and only working on your biceps. You might get bigger biceps, but the …
Read the document you are signing.
Read the document you are signing. Don’t rely on anything you were told that is not clearly stated in any document that you sign. In the end, it is the document that will prevail if something goes …
Just get out of bed.
Just get out of bed. Have you ever noticed that you woke up tired until you got out of bed and got moving? One key technique to get your day going in a positive way is to wake up and just get out of …
Scheduling creates production.
Scheduling creates production. Most orthodontic practices are at a minimum of 30% below their production potential. The starting point is to build a new schedule that has been mathematically …
Transparency in compensation.
Transparency in compensation. Everyone can easily identify what the current hiring offers are for a staff position in an area. Be sure to help the team understand where they are today and where they …
Get more than you pay for.
Get more than you pay for. Sales representatives love having you as a customer. Ask them what else they can offer to help you improve your practice beyond the things that you buy. How Would You …
Make time for systems.
Make time for systems. Systems are the key to success in practice. If you don’t make the time to keep them up to date, practice performance will slow down. WPClever …
Address the rumors.
Address the rumors. If you don’t act transparently and address rumors, then the worst version of the rumor will take over. …
Frustration!
Frustration! The orthodontic team becomes frustrated when the schedule is consistently chaotic. You should build a mathematically constructed schedule with high levels of predictability so that most …
