Stop the gossip. Gossip is the single most humiliating action that can take place amongst the practice team. Free Resource - The Best 22 Minutes You'll Spend All Day Learn a Critical Ortho …
Make your staff meetings fun.
Make your staff meetings fun. Staff meetings are boring and desirable. Make them fun with humor, prizes, activities, or games. How Would You Like to Have Excellent Customer Service in Your …
If you don’t update your systems…
If you don’t update your systems…If you don’t update your systems regularly, your practice performance will either slow down, flatten out, or decline. You should always work on updating systems. …
Stories from strategic planning: One office set a plan to have four locations.
Stories from strategic planning: One office set a plan to have four locations. They started by systemizing the first location in detail; proving that it was a success; and then added location numbers …
Has your treatment coordinator been professionally trained?
Has your treatment coordinator been professionally trained? There are no schools for treatment coordinators. However, this critical position needs professional training to keep up with trends, …
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Measure revenue per referral source.
Measure revenue per referral source. It is not enough to just know how many referrals you are receiving from each referral source. You also need to know the revenue so you can design the right …
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Increase team longevity every year.
Increase team longevity every year. Once statistic that you never hear about, and you won’t find in your software, is the average longevity of the team on an annual basis. The goal is simple: you …
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You can’t fix just one part.
You can’t fix just one part. Trying to fix one part of a practice is like trying to build one muscle in the gym. You might fix that part, but you will be better off if you address your systems …
Systems train the team.
Systems train the team. When the right systems are in place, team training is faster, better and performance improves. …
Move fast if a number falls off.
Move fast if a number falls off. When you’re tracking key performance indicators and see a number fall off, don’t assume it’s a temporary scenario. Move quickly to make improvements. …
Follow up quickly.
Follow up quickly. Many orthodontic practices do not follow up with patients that have not decided to have treatment. Practices should use the strategy of the one-week rule and follow up with patients …
Get to know the new patient.
Get to know the new patient. Before you start clinical diagnosis, it is critical to build a powerful relationship with a new patient. Asking questions on a personal level is a key part of the new …
