Call former staff members. The next time you need to fill a position you may want to contact former staff members who left for varying reasons. You’ll often find someone who is ready to come back …
Fun is everyone’s job.
Fun is everyone’s job. Don’t simply wait for doctors to create fun! Creating a fun practice can be everyone’s job and everyone should be participating. …
End every visit with this question.
End every visit with this question. End every orthodontic visit with this question: “Is there anything else we can do for you?“ Asking your patients this question will catapult your practice toward …
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Learn something new about your coworkers.
Learn something new about your coworkers. At your next staff meeting, take time for each person to tell something that no one else ever knew about them. It’s fun and energizing, and it helps to build …
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Just say no.
Just say no. Sometimes you want to say “no”, but you put it off. You can save a lot of time and a great deal of misery if you tell a person upfront that the answer is no. …
Take a minute to be a great leader.
Take a minute to be a great leader. Being a great leader doesn’t have to take extensive time. Your brief interactions with team members are excellent opportunities to exhibit your care, compassion and …
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Compensation is important.
Compensation is important. Staff members certainly want to be compensated fairly and keeping pace with current staff and employee wages is important; however, it is not the only thing staff members …
Everybody is equal.
Everybody is equal. Start to view everyone in the practice as equal. Everyone has a job to do, and everyone should do it to the very best of their ability. Everyone is a professional! …
Assume parents have questions.
Assume parents have questions. Parents want the best orthodontic treatment for their children. They don’t know if it is traditional orthodontics, aligner orthodontics, or something else. Always keep …
Build your confidence.
Build your confidence. If you know someone who accomplished something you wished you could do but were afraid to try, use their success to give you confidence to try. If someone else did it, you can …
Please set goals.
Please set goals. People who set goals are more successful both in the dental practice and in their lives. According to many studies, only 3% of people ever set goals, and those that do report greater …
A new measurement.
A new measurement. We are now suggesting that practices measure the average longevity of their team members. This is a statistic that you want to increase each year. High staff longevity reflects …
