Use the word “convenient.” Whenever you’re working with a parent or patient on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, …
5-star customer service.
5-star customer service. We have written about 5-star customer service many times. As a reader of the Levin Group Tip of the Day, we pose this question to you: “Has your practice moved closer to …
If you want to increase production…
If you want to increase production…If you want to increase orthodontic practice production by 8% you may need as much as a 12% increase in referrals. Keep in mind that some patients who are referred …
Continue Reading about If you want to increase production… →
Watch your cash flow.
Watch your cash flow. Orthodontic practices can have excellent production, however; if there is a slowdown in referrals, cash flow will slow down approximately 12 months later. You can almost set your …
Always show respect.
Always show respect. Remember that we are not here to judge our parents and patients. You are here to provide excellent and optimal dental care. If parents or patients express opinions or have …
Discuss your values.
Discuss your values. Don’t be afraid to tell parents and patients about the values of practice, which often include integrity, compassion, and excellence. …
Somebody has to do it.
Somebody has to do it. Every day there are tasks in the office that must get done. If you see a task that is undone and you have time, why not jump in and just do it? After all, somebody has to do it, …
Don’t miss this opportunity.
Don’t miss this opportunity. Referring doctors are still a powerful source of referrals. In a recent national survey Levin Group found that approximately 50% of general dentists don’t provide any …
Compliment everyone.
Compliment everyone. If you give compliments all day long, the one person who benefits the most is you. It’s hard to run around complimenting people and not be happier and more energized …
If your marketing isn’t working…
If your marketing isn’t working… Then shift your marketing to another area. There are five focus areas for referral marketing, including patients, parents, referring doctors, social media, and the …
Tell parents and patients that you care.
Tell parents and patients that you care. There’s no better strategy to help patients and parents believe that the practice cares about their and their children's care than to simply tell them. A …
Continue Reading about Tell parents and patients that you care. →
Be positive about the future.
Be positive about the future. Countless studies show that positive people function better in life than others. It is not because they are smarter or more talented, it’s because their positivity allows …
