Why can’t we do it? This is a powerful question that should be asked when you’re told that something can’t be done. Of course, there may be incredibly good reasons for something not being done, and …
Do whatever it takes.
Do whatever it takes. Patients come with all types of behavior. Rather than viewing a patient who doesn’t behave the way you like as difficult, simply develop an attitude that you will do whatever it …
Former staff members can train new staff members.
Former staff members can train new staff members. A terrific way to train new team members is to ask former team members if they would step in temporarily to train new people. This can be done …
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Make payment plans sound special.
Make payment plans sound special. Almost all orthodontic practices have payment plans. Be sure to highlight and explain that you have a payment plan to make orthodontics affordable and …
Refocus the ortho consult on beautiful smiles.
Refocus the ortho consult on beautiful smiles. The ortho consult can be filled with discussions about the many treatment options and incredible amounts of technical information. Be careful to remember …
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Be proud of your longevity.
Be proud of your longevity. If you have been in the practice for many years, you should be proud of that as an accomplishment. Remaining with a practice, continuing to contribute, and having a …
Call former staff members.
Call former staff members. The next time you need to fill a position you may want to contact former staff members who left for varying reasons. You’ll often find someone who is ready to come back …
Fun is everyone’s job.
Fun is everyone’s job. Don’t simply wait for doctors to create fun! Creating a fun practice can be everyone’s job and everyone should be participating. …
End every visit with this question.
End every visit with this question. End every orthodontic visit with this question: “Is there anything else we can do for you?“ Asking your patients this question will catapult your practice toward …
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Learn something new about your coworkers.
Learn something new about your coworkers. At your next staff meeting, take time for each person to tell something that no one else ever knew about them. It’s fun and energizing, and it helps to build …
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Just say no.
Just say no. Sometimes you want to say “no”, but you put it off. You can save a lot of time and a great deal of misery if you tell a person upfront that the answer is no. …
Take a minute to be a great leader.
Take a minute to be a great leader. Being a great leader doesn’t have to take extensive time. Your brief interactions with team members are excellent opportunities to exhibit your care, compassion and …
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