Streamline your treatment coordinator (TC) process. If you cannot literally draw a map of the steps of your TC process in exact order, you may not have one. …
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Raise your fees.
Raise your fees. Keeping your fees lower to retain patients and attract referrals does not work. Instead, improve your customer service and create an incredible patient experience and raise your fees …
Reduce mistakes.
Reduce mistakes. All businesses, including dental practices, make mistakes. Making a mistake once or even twice is understandable. Having more than that each day means that no one is learning from …
Don’t tolerate unimportant and undesirable conversations.
Don’t tolerate unimportant and undesirable conversations. Some practices have a toxic environment with some staff members. The more you engage in conversations that are negative or disruptive, the …
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If your PRC is your orthodontic assistant, you may have a problem.
If your PRC is your orthodontic assistant, you may have a problem. The professional relations coordinator (PRC) has a critical job in the practice: increasing referrals. If your PRC has other jobs in …
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What have you done to increase fun in your practice?
What have you done to increase fun in your practice? What action have you taken lately to enhance the fun atmosphere of your practice? This should be a regular question with regular answers throughout …
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Is your schedule mathematically designed?
Is your schedule mathematically designed? The key to excellent scheduling is to start with a practice production goal and then build the schedule to make sure it is achieved. How Would You Like to …
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Do you really have to increase production?
Do you really have to increase production? The answer is a resounding yes, because higher staffing costs combined with the last two years of inflation mean higher overhead. Production is the antidote. …
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Do you have three months of cash?
Do you have three months of cash? In the last few years, we’ve had some large challenges in dentistry. The pandemic was huge, and its effects are still being felt today. The future will also have …
If you’re doing well today, will it continue?
If you’re doing well today, will it continue? It very well might, and we hope that it does. However, highly successful practices hedge their bets, and invest in broad referral marketing, so that they …
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Don’t let rumors take over.
Don’t let rumors take over. If you hear about a rumor and do not address it, it will take on a life of its own and usually a negative one. JUST RELEASED The Best 22 Minutes You'll Spend All …
Learn one new thing today.
Learn one new thing today. If you want to continue to grow and excel, all you need to do is learn one new thing about dentistry or dental practice management every day. How Would You Like to Have …
