How tired are you? Did you know that your level of fatigue at the end of the day is directly proportional to the quality of your scheduling? Consistent fatigue is not natural, and you may want to …
Don’t make the orthodontist think about anything besides clinical care.
Don’t make the orthodontist think about anything besides clinical care. In the best run orthodontic practices, the assistants keep the orthodontist moving from chair to chair. Orthodontists don’t have …
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Today may be the best time to be an orthodontist.
Today may be the best time to be an orthodontist. Orthodontics has never faced an opportunity to increase volume like we are experiencing today. Longer patient intervals mean higher practice …
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End every call with…
End every call with… At the end of every phone call, the team member should ask, “Is there anything else I can do for you?” In most cases there is nothing else to be done, but it comes across to …
Complacency is the enemy of growth.
Complacency is the enemy of growth. Don’t let complacency creep into your practice. It is rarely noticed early on because it occurs slowly; however, not making positive changes often results in …
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Cut one expense.
Cut one expense. To start addressing overhead control, simply find one expense that you can reduce by any amount. Take the first step and then go from there. …
Don’t get defensive.
Don’t get defensive. Sometimes you will have a parent or patient who isn’t happy. Whether they display their unhappiness calmly or in frustration, it's your job to listen and then determine the best …
Measurements reveal opportunities.
Measurements reveal opportunities. One of the best reasons to measure referral marketing results is to identify new opportunities. Is your marketing coordinator bringing you recommendations of new …
Outrageous customer service.
Outrageous customer service. You probably have good customer service. You may even have great customer service. But if you want to take it to the highest level, take it to “outrageous customer …
Making the tough call.
Making the tough call. Every year, every practice will have to make a certain number of tough calls. Some involve simply choosing which technology to buy and others are uncomfortable decisions, such …
Who is your cheerleader?
Who is your cheerleader? Sometimes the cheerleader in the practice comes from an unexpected place. It could be the brand-new assistant that just joined the practice who is 18 years old, or it could be …
Who is helping you?
Who is helping you? Everybody needs help including leaders. We should be improving at all times to keep up with the rapid changes in an uncertain world around us. Who helps you? Family members, …
