Have a conversation. If you want to increase case acceptance, get the parent or patient to talk more. When parents and patients are talking, they are more engaged and more interested in the treatment …
Run on time.
Run on time. Are you aware that running late sends the message that you don’t respect parents and patients? People today often value their time as much as they value their money. If parents and …
Show respect.
Show respect. Let every parent and patient know you respect them. The best way to do this is to develop an attitude that the parents and patients are your equals and will be treated as friends. …
Do more of this and less of that.
Do more of this and less of that. One of the great productivity principles is to identify what actions, such as referral marketing, are in your best interest and what actions are much more of a waste …
Don’t just delegate.
Don’t just delegate. Before you delegate, ask yourself whether the task should be done at all. Approximate 20% of tasks that are delegated should simply be eliminated, saving everybody time and effort …
Don’t wait until you need marketing.
Don’t wait until you need marketing. You should be thinking about it every day, analyzing referrals every month, and taking new steps to keep referrals strong at all times. Featured vBook (video …
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“Wow-level” customer service starts with your attitude.
“Wow-level” customer service starts with your attitude. No set of customer service strategies will outperform your attitude. And none will be successful unless the right attitude is displayed. …
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Manage your experts.
Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
It’s okay to ask for help.
It’s okay to ask for help. Everybody needs help, including leaders. Many leaders think that they should not need help or do not know where they need to improve. The world will keep changing and …
Are you consistent today?
Are you consistent today? The discussion of consistency could apply to many aspects of orthodontic practice. As a leader, are you consistent today? People admire and follow consistent leaders. …
Self-motivate.
Self-motivate. You can’t wait until someone comes along to motivate you. What if no one does? Find ways to motivate yourself every day to work at your top level of performance. Featured vBook …
Use the word “convenient.”
Use the word “convenient.” Whenever you’re working with a parent or patient on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, …
