If you’re frustrated…Frustration is exhausting because we think of all the issues that are frustrating us and they keep coming back. A great exercise is to make a “frustration list.” Write down …
Build the reputation of your TC.
Build the reputation of your TC. In every new patient consult phone call, take time to talk about the treatment coordinator (TC) that they will meet and how much they will enjoy meeting them. Creating …
Great leaders listen.
Great leaders listen. One of the most important leadership traits is listening and this is a trait that most people have not mastered. Truly asking yourself what the other person is saying and what …
Be compassionate with parents and patients about the economy.
Be compassionate with parents and patients about the economy. If a parent or patient expresses concern about accepting treatment because they are worried about the economy, your response should be one …
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Put air in your tires.
Put air in your tires. Some days (or weeks) just feel flat. If there was a digital gauge, like the kind we have in our cars for tire pressure, it would show that the tires are losing air. In this case …
Make three improvements per month.
Make three improvements per month. Add an agenda item to your monthly staff meeting to identify three improvements that the practice will make in the next 30 days. By addressing improvements, the …
Time for retraining.
Time for retraining. All businesses know that training and retraining are essential to remain competitive. Orthodontic practices are no different. The treatment coordinator (TC) process now needs to …
If you have enough referrals…
If you have enough referrals…If you have enough referrals, you will always be fine. We are seeing a wider bell curve in terms of the success of orthodontic practices today due to new styles of …
If you don’t fix the small problem…
If you don’t fix the small problem…It is easy to put off fixing small problems. However, it's often the case that when you put off fixing small problems, you gradually begin to put off fixing medium …
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Cut that cost!
Cut that cost! See if you can find one expense that the practice really doesn’t need. Make it a game for the entire team. Whoever can reduce the cost of over $1,000 to the practice should win some …
Find a podcast.
Find a podcast. When you find a basic business and entrepreneurship podcast and listen to it regularly, you will get some good ideas for your practice. …
Talk to parents or patients that aren’t complying with the rules for orthodontic case success.
Talk to parents or patients that aren’t complying with the rules for orthodontic case success. For example, a patient who keeps missing appointments at some point needs to be confronted with excellent …
