No more excuses. Excuses are easy. So is blaming others. Always take the approach that you’re responsible for whatever happens to you and then do something about it. …
Compete with yourself.
Compete with yourself. The world’s top competitors don’t compare themselves to others. They compete against themselves so that they can continually improve. Sports science has shown that this is a far …
Promote the doctor to parents and patients every day.
Promote the doctor to parents and patients every day. In the end, parents “buy” the doctor. When they feel that the doctor is caring, compassionate, and focused, and provides high-quality care, they …
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Add value.
Add value. Orthodontic practices must add value in the face of new competition from emerging ortho delivery service models. One benefit could be to let patients and parents know that there will be no …
Delegate.
Delegate. There are many factors that contribute to the success of an orthodontic practice. One of the major factors is delegation. Set a monthly goal of identifying one new thing that can be …
Compliment mistakes.
Compliment mistakes. The next time a coworker makes a sincere mistake, give them a compliment. Seriously. Instead of reacting with annoyance and judgment, why not simply say, “Hey you made a mistake, …
Just say “I’m sorry.”
Just say “I’m sorry.” Two words that the American public loves are “I’m sorry.” We want our celebrities to apologize when they do something stupid, we want athletes to apologize when they make a big …
Expose yourself to something new.
Expose yourself to something new. People spend most of their lives exposing themselves to things that they are already familiar with. They view the same type of television shows, watch the same type …
It’s time to scale up.
It’s time to scale up. The higher you want an increase in practice production, the more referrals you will need. And by referrals we do not mean the exact number, as if everyone started. For example, …
Do you use a new patient consult script?
Do you use a new patient consult script? Using a positive, relationship-oriented new patient phone call script will increase the number of patients who schedule, show up, and ultimately accept …
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Do you have “confirmation bias?”
Do you have “confirmation bias?” Confirmation bias is having preset beliefs that enter your decision making. The challenge is that in many cases the confirmation bias is incorrect and leads to bad …
Never lose your temper.
Never lose your temper. There is never a benefit in losing your temper. Rafael Nadal, winner of more grand slam titles than any other male tennis player in history, has never purposefully thrown or …
