Talk about consequences. Don’t be afraid to tell a parent or patient what happens if they do not follow through with treatment. It’s important for parents and patients to understand the consequences …
Don’t denigrate patients behind their backs.
Don’t denigrate patients behind their backs. Circumstances may arise that tempt you to talk about patients negatively when they’re not there. It may make you feel better, but it brings everybody down. …
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Is anyone excited?
Is anyone excited? Any chaos and stress that takes place, typically in the afternoons with a higher volume of patients, should be kept behind the scenes. You want parents and patients to always see …
Office managers are for everyone.
Office managers are for everyone. Office managers can help practice to grow and develop at a much faster rate. However, they must make sure that they allocate their time with all staff members …
No more excuses.
No more excuses. Excuses are easy. So is blaming others. Always take the approach that you’re responsible for whatever happens to you and then do something about it. …
Compete with yourself.
Compete with yourself. The world’s top competitors don’t compare themselves to others. They compete against themselves so that they can continually improve. Sports science has shown that this is a far …
Promote the doctor to parents and patients every day.
Promote the doctor to parents and patients every day. In the end, parents “buy” the doctor. When they feel that the doctor is caring, compassionate, and focused, and provides high-quality care, they …
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Add value.
Add value. Orthodontic practices must add value in the face of new competition from emerging ortho delivery service models. One benefit could be to let patients and parents know that there will be no …
Delegate.
Delegate. There are many factors that contribute to the success of an orthodontic practice. One of the major factors is delegation. Set a monthly goal of identifying one new thing that can be …
Compliment mistakes.
Compliment mistakes. The next time a coworker makes a sincere mistake, give them a compliment. Seriously. Instead of reacting with annoyance and judgment, why not simply say, “Hey you made a mistake, …
Just say “I’m sorry.”
Just say “I’m sorry.” Two words that the American public loves are “I’m sorry.” We want our celebrities to apologize when they do something stupid, we want athletes to apologize when they make a big …
Expose yourself to something new.
Expose yourself to something new. People spend most of their lives exposing themselves to things that they are already familiar with. They view the same type of television shows, watch the same type …
