It’s time to scale up. The higher you want an increase in practice production, the more referrals you will need. And by referrals we do not mean the exact number, as if everyone started. For example, …
Do you use a new patient consult script?
Do you use a new patient consult script? Using a positive, relationship-oriented new patient phone call script will increase the number of patients who schedule, show up, and ultimately accept …
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Do you have “confirmation bias?”
Do you have “confirmation bias?” Confirmation bias is having preset beliefs that enter your decision making. The challenge is that in many cases the confirmation bias is incorrect and leads to bad …
Never lose your temper.
Never lose your temper. There is never a benefit in losing your temper. Rafael Nadal, winner of more grand slam titles than any other male tennis player in history, has never purposefully thrown or …
Inspiration.
Inspiration. We recently met a woman who started her career working at McDonald’s. She then went from working as a dental assistant, to a hygienist, to a dentist, and finally to a specialist. We know …
But the referring practice says they send a lot of referrals…
But the referring practice says they send a lot of referrals… A referring office says they sent a lot of referrals but you’re not seeing them. Why not? The answer may be that they are referring many …
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How many referrals do you need?
How many referrals do you need? The number of referrals does not determine the number of starts. Keep in mind that there are referrals that either never call your office or never make an appointment. …
If you want to be a great leader…
If you want to be a great leader…Start by figuring out your vision. Answer this question: “Where do you want to be in five years?” This is a wonderful opportunity to think through where you’re going …
Be careful about patient financing.
Be careful about patient financing. There are many new types of patient financing becoming available. Keep in mind that you must make sure that there is recourse for your practice if the patient does …
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What motivates you?
What motivates you? Each doctor and team member should try to identify the number one motivational factor that drives them forward. As a fun exercise, you could post everyone’s name and number one …
It’s all small stuff.
It’s all small stuff. If you really think about the things that irritate you in the practice, they aren’t very important at all. Someone didn’t complete a task. Someone else said something you didn’t …
Point out technology.
Point out technology. Parents and adult patients love technology because they believe that newer technology means higher quality. Any time you add new tech to the practice be sure to point it out …
